Creative Operations Manager

TBWA South Africa; Gauteng; Remote; ZAR 600 000 - 900 000; Full time

Job summary

A global creative agency is seeking a Creative Operations Manager to oversee the South African team and coordinate with the Atlanta operations. The role requires strong multitasking, problem-solving, and communication skills to ensure smooth project workflows across global teams. Candidates should have experience in managing creative projects under pressure in a fast-paced environment.

Qualifications

• Experience managing creative teams across time zones.
• Ability to coordinate multiple projects simultaneously.
• Excellent communication skills to bridge teams.

Responsibilities

• Manage and oversee the South African Dobbino team.
• Coordinate project timelines and deliverables.
• Maintain clear communication across teams.
• Track and report project progress.
• Identify bottlenecks and solve operational challenges.

Skills

Project management

Multitasking

Communication

Problem-solving

Job description

CREATIVE OPERATIONS MANAGER

Location : TBWA South Africa| Work Hours : CAT with EST overlap required (10 : 30am – 6 : 30pm)

Work structure : Contracted by TBWA\HL but deployed to BBDO Atlanta / Dobbino.

Reports to : Senior Operations Director / Client Director, BBDO Atlanta.

About Dobbino

Dobbino—an anagram for BBDO + Innovation —brings together a team of multi-hyphenated creators developing interest-led, platform-first content at the speed and scale of culture. We are algorithm-obsessed, collaborating with platforms and guiding brands through the ever-changing social shifts. Powered by technology from proprietary intelligent automation to industry-leading AI partnerships.

Atlanta is our hub—a cultural mecca of emerging talent—supported by offshore teams and our 16k-strong global creator marketplace.

The Role

As Project / Operations Manager , you’ll be the heartbeat of coordination between our South African creative team and the broader Atlanta-based Dobbino operation. You’ll ensure smooth workflow across teams, manage resources and timelines, and uphold the highest operational standards to deliver outstanding creative work—fast, efficiently, and collaboratively.

This mid-level role requires an agile multitasker who thrives under pressure, loves orchestrating people and projects, and understands the nuances of working across global teams and time zones.

Responsibilities

• Manage and oversee the South African Dobbino team (2x Senior Creatives, 1x Editor, 1x Animator, 1x Digital Designer).
• Coordinate project timelines, deliverables, and priorities between SA and Atlanta-based stakeholders.
• Maintain clear communication across teams—bridging time zones, languages, and work styles.
• Track and report project progress, resource allocation, and deadlines.
• Identify bottlenecks and proactively solve operational challenges.
• Collaborate closely with the Atlanta Operations and Client Directors to ensure all projects run on time and on brief.
• Champion process efficiency, operational excellence, and team morale.
• Support the onboarding, scheduling, and workload management of team members.
• Facilitate smooth delivery of creative assets through established systems and workflows.
• Foster a positive, performance-oriented remote team culture.