Creative Learning Specialist

TalentPop App; Durban; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce training company based in Durban seeks a Creative Learning Specialist to design and deliver essential training for virtual assistants. This role involves curriculum ownership, performance coaching, and direct collaborations to ensure high-quality service delivery. Candidates should possess at least 2 years of training experience and proficiency in social media management, email marketing, and graphic design. Competitive salary and remote work are offered.

Benefits

Competitive salary

Comprehensive health coverage

Generous Paid Time Off (PTO)

Permanent remote work setup

Budget for professional development

Clear career track to management

Qualifications

• 2+ years of experience in Learning & Development or corporate training.
• Proven hands-on experience in teaching social media, email marketing, or graphic design.
• Exceptional virtual presentation skills.

Responsibilities

• Design and update all training materials for creative skills.
• Lead onboarding for new hires and evaluate preparedness.
• Conduct targeted coaching sessions for VAs.

Skills

Instructional Design

Social Media Management

Email Marketing

Graphic Design

Communication Skills

Tools

Canva

Meta Business Suite

Klaviyo

Buffer

Google Workspace

Job description

Ignite the Next Generation of Creative E-commerce Talent

TalentPop is the recognized leader in providing high-performance virtual assistance to the world’s fastest-growing e‑commerce brands. We are seeking a Creative Learning Specialist to design, manage, and deliver the essential training programs that transform great remote talent into best‑in‑class Creative Virtual Assistants (VAs).

This role is for the builder, the coach, and the creative strategist. You won’t just facilitate existing modules—you will own the curriculum for creative excellence, ensuring our VAs are client‑ready masters of Social Media, Email Marketing, and Graphic Design.

Your Strategic Impact: Curriculum Ownership and Delivery

You will be the architect of our creative training pipeline, directly influencing the quality and scalability of our talent pool.

Curriculum Design and Strategy

• Instructional Design & Innovation: Conceptualize, design, and continuously update all training materials (modules, decks, videos, resource libraries) focused on high‑demand creative skills to reflect current industry trends and client needs.
• Skill Mastery Programs: Build and facilitate advanced, hands‑on workshops in key marketing disciplines, including Social Media Management, Email Marketing, and Graphic Design.
• Virtual Onboarding & Assessment: Lead the training and evaluation for all new creative hires, ensuring 100% preparedness for client‑facing tasks and setting the benchmark for quality performance.

Performance Coaching and Collaboration

• Targeted Coaching: Conduct targeted 1:1 and group coaching sessions to diagnose performance gaps and mentor existing VAs toward specialization and advanced skill achievement.
• Cross‑Functional Partnership: Partner directly with the Operations and Client Success Teams to identify and close critical skills gaps that impact service delivery and client satisfaction.

What You Bring: The Expert Combination

• Training Expertise: 2+ years of formal experience in Learning & Development, instructional design, or corporate training delivery.
• Creative Proficiency: Proven hands‑on experience in Social Media Management, Email Marketing, and/or Graphic Design. You must be able to teach and troubleshoot these skills effectively.
• Tool Mastery: Deep familiarity with the software VAs rely on (e.g., Canva, Meta Business Suite, Klaviyo, Buffer, Google Workspace).
• Communication Skills: Exceptional virtual presentation and facilitation skills; ability to simplify complex technical/creative concepts into clear, actionable learning paths.
• Remote Context: Previous experience as a Virtual Assistant, freelancer, or training talent in a remote/BPO environment is highly desirable.

Our Commitment to You: Perks and Growth

• Competitive salary with annual performance bonuses.
• Comprehensive health coverage (HMO or monthly stipend).
• Generous Paid Time Off (PTO) package.
• Permanent remote work setup.
• Budget and resources for continuous professional development and certifications.
• A clear career track to management roles within our L&D department.

Technical Readiness

A professional, reliable home office setup is required, including a stable, wired internet connection (20 Mbps minimum) and a dedicated workspace.

If you are ready to design the curriculum and develop the talent that powers the next wave of e‑commerce success, apply to join our L&D team today!