Creative Learning & Development Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce support firm is seeking a Creative Learning & Development Specialist to design and manage training programs aimed at developing best-in-class creative virtual assistants. This individual will create engaging curriculum, oversee performance coaching, and lead onboarding sessions. Candidates should have training expertise and hands-on experience in marketing disciplines. Competitive salary, health coverage, and a remote work environment are offered. Join the team to pioneer the future of e-commerce talent development.

Benefits

Competitive salary with annual performance bonuses

Health coverage (HMO or stipend)

Generous paid time off

Permanent remote work

Budget for professional development

Qualifications

• 2+ years of experience in learning & development or corporate training.
• Ability to teach and troubleshoot social media management, email marketing, and graphic design.
• Experience in a remote/BPO environment is a plus.

Responsibilities

• Design and manage training programs for creative skills.
• Conduct onboarding and assess new hires for preparedness.
• Facilitate workshops in key marketing disciplines.

Skills

Instructional Design

Social Media Management

Email Marketing

Graphic Design

Performance Coaching

Communication

Tools

Canva

Meta Business Suite

Klaviyo

Buffer

Google Workspace

Job description

Ignite the Next Generation of E-commerce Creative Talent

Are you a passionate expert in creative marketing and a gifted educator? TalentPop is the recognized leader in providing high-performance virtual assistance to the world's fastest-growing e-commerce brands. We are seeking a Creative Learning & Development Specialist to design, manage, and deliver the essential training programs that transform great remote talent into best‑in‑class creative virtual assistants (VAs).

Your Strategic Impact: Curriculum Ownership and Delivery

You will be the architect of our creative training pipeline, directly influencing the quality and scalability of our talent pool.

• Instructional Design & Strategy: Conceptualize, design, and continuously update all training materials (modules, decks, videos, resource libraries) focused on high-demand creative skills to reflect current industry trends and client needs.
• Skill Mastery Programs: Build and facilitate advanced, hands‑on workshops in key marketing disciplines, including social media management, email marketing, and graphic design.
• Virtual Onboarding & Assessment: Lead the training and evaluation for all new creative hires, ensuring 100% preparedness for client-facing tasks and setting the benchmark for quality performance.
• Performance Coaching: Conduct targeted 1:1 and group coaching sessions to diagnose performance gaps and mentor existing VAs toward specialization and advanced skill achievement.
• Cross‑Functional Collaboration: Partner directly with the Operations and Client Success teams to identify and close critical skills gaps that impact service delivery and client satisfaction.

What You Bring: The Expert Combination

• Training Expertise: 2+ years of formal experience in learning & development, instructional design, or corporate training delivery.
• Creative Proficiency: Proven hands‑on experience in social media management, email marketing, and/or graphic design—you must be able to teach and troubleshoot these skills effectively.
• Tool Mastery: Deep familiarity with the software VAs rely on (e.g., Canva, Meta Business Suite, Klaviyo, Buffer, Google Workspace).
• Communication: Exceptional virtual presentation and facilitation skills; ability to simplify complex technical/creative concepts into clear, actionable learning paths.
• VA/Remote Context: Previous experience as a virtual assistant, freelancer, or training talent in a remote/BPO environment is highly desirable.

Our Commitment to You: Perks & Growth

• Competitive salary with annual performance bonuses.
• Comprehensive health coverage (HMO or monthly stipend).
• Generous paid time off (PTO) package.
• Permanent remote work setup.
• Budget and resources for continuous professional development and certifications.
• A clear career track to management roles within our L&D department.

Technical Readiness

A professional, reliable home office setup is required, including a stable, wired internet connection (20 Mbps minimum) and a dedicated workspace.

If you are ready to design the curriculum and develop the talent that powers the next wave of e‑commerce success, apply to join our L&D team today!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Human Resources
• IT Services and IT Consulting