Course Co-Ordinator | Cape Wine Academy | Gauteng

Managed People Solutions; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A professional training organization based in Johannesburg is seeking an experienced Course Co-Ordinator. The ideal candidate will ensure a high standard of service for students, managing queries and course operations effectively. Candidates must have relevant qualifications and at least 5 years of experience in administration and customer service roles. This role involves sales strategy development and relationship management with stakeholders.

Qualifications

• Minimum of 5 years experience in administration and customer service.
• 5 years of sales experience required.
• Valid driver's license required.

Responsibilities

• Ensure a seamless and professional student journey from first contact.
• Handle all incoming queries efficiently via multiple channels.
• Develop a course-specific sales and marketing strategy.
• Manage relationships with students and clients effectively.
• Analyze sales data and industry trends to optimize strategies.

Skills

Effective communication

Customer service

Persuasive selling

Relationship management

Data analysis

Education

Tertiary Education in communication management or customer relations

CWA Courses or Wine Certification

Job description

We are seeking a highly organised and professional Course Co-Ordinator based in Johannesburg, Gauteng, to support the student journey and overall course experience at CWA. The ideal candidate will ensure smooth operations, effective communication, and a high standard of service for all students and stakeholders. Industry knowledge and participation in CWA courses up to Certificate Wine Course level are required.

Responsibilities Includes:

• Ensure that the student journey is seamless, professional and engaging from first contact.
• All incoming queries will be navigated based on the category of the query and in an efficient and effective manner. These queries include email, website and telephonic queries.
• Timely response to all queries with an infographic on how the booking process works is sent together with the brochure for the course and follow up communication.
• Ensure that the facilitation, invigilation and hosting of events is always executed in terms of current trends within the market and best practice standards.
• Develop a course specific sales and marketing strategy in conjunction with the team to create an effective push and pull strategy to achieve student numbers and sales targets as budgeted.
• Persuasive selling for all queries to guide and convince potential students and clients to book for courses. Actively advancing the sales pipeline to encourage sales.
• Detailed segmentation by channel, client and student accompanied by strategic action plans to be implemented in targeted areas.
• Mapping of potential clients and students and possible leads, together with an action plan of executing on this.
• Effective relationship management is required with students and clients. Of which any queries are dealt with effectively and efficiently.
• Ensure timely and accurate communication of relevant information to both the CWA team and external stakeholders, including clients, prospective students, and partners.
• Effective management of all relevant incoming and acquired data, ensuring that relevant insights and learnings are drawn and put into action plans. Includes the analysis of sales-out transactional data and industry data sources revealing wine consumption trends and consumer behaviour patterns.
• Ensure that all independent contractors are briefed, booked and have all information regarding the course.
• Ensure that lecturers and facilitators are excellently informed in good time with all information on the course class, presentation, wines, students and venue.
• Ensure that hosts are trained in standard execution and that their performance is monitored and assessed.
• Continuous maintenance and improvement of course content to ensure accuracy, relevance and impact together with the CWA Principal.
• Ensure the effective use of the LMS system for managing students and courses relevant to your role.
• Effort shown to ensure that you are kept up to date with all the trends taking place in the liquor, and more specifically within the wine industry.
• Participate in CWA courses with a minimum required standard of Certificate Wine Course level.

Qualifications and Experience:

• Tertiary Education: communication management, or customer relations. CWA Courses or another Wine Certification.
• 5 years administration experience, 5 years’ experience within a customer service role, 5 years’ Sales experience.
• Valid driver’s licence.

Please do not apply for the position if you do not meet therequirements.

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.