Coupa Global Middleware Specialist

Glencore; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading global mining and metals company in Johannesburg is seeking a Coupa Global Middleware Specialist to manage middleware integrations and collaborate with business analysts. The ideal candidate will have at least 5 years of experience in middleware administration, including proficiency in Coupa and Boomi. Responsibilities include troubleshooting performance issues and documentation. This role offers opportunities for professional development and occasional travel.

Qualifications

• Minimum 5 years of IT technology experience, specifically in Middleware administration.
• Coupa and Boomi certifications are preferred within the first year.
• Familiarity with Coupa Source-to-Pay platform and associated ERPs.

Responsibilities

• Partner with Coupa Regional Business Analysts and ERP Support teams.
• Manage ongoing development and maintenance of middleware integrations.
• Respond to real-time performance alerts and troubleshoot incidents.

Skills

Middleware administration

Systems Analytics

Effective communication

Problem-solving

Adaptability

Education

Degree or Diploma in IT or related field

Tools

Coupa

Boomi

SAP ECC

SAP S/4HANA

Power BI

Job description

Glencore City of Johannesburg, Gauteng, South Africa

Join our team as a Coupa Global Middleware Specialist with our Coupa Global team.

Key Responsibilities

In this role, you'll partner with Coupa Regional Business Analysts and ERP Support teams to prioritise developments while enhancing your skills in the mining and metals sector.

You will be responsible for ongoing development, maintenance and problem solving of the integration between the Middleware (Boomi / PunchOut2Go), Coupa and the various ERP's deployed by the business.

The Middleware Specialist will manage and implement the regular deployment of middleware upgrades and coordinate with the various ERP teams with regards to ERP patching and updating.

You will also be responsible for the technical planning, management and deployment of regular system changes in accordance with the Coupa quarterly release cycle in collaboration with the Coupa Regional Business Analysts.

More specifically, you will provide 2nd level anticipatory and strategic service for performance management of crucial systems, including real‑time alerts for performance issues.

Respond to real‑time performance alerts and conduct ongoing analysis to identify and proactively address performance problems.

Handle production support for application integration incidents, ensuring timely resolution and communication with the business.

Follow change management standards and develop application outage communication procedures.

Create and update Help Desk procedures and test scripts.

Facilitate disaster recovery planning and maintain detailed technical design documentation.

Administer deployed processes, monitor process logs, and alert the business of any outages or disruptions.

Liaise with Coupa support on integration and troubleshoot middleware process errors.

Adjust processes as necessary and manage the deployment of changes.

Escalate functional errors to appropriate support resources.

Ensure data stewardship and maintain golden records in Master Data Management, resolving data errors as needed.

Perform data maintenance for non‑integrated master data and ensure data alignment between Coupa, middleware, TradeCentric, and ERPs.

Plan and manage the monthly technical deployment of new Boomi functionalities across a 3‑tier environment.

Administer deployed data stores and catalogue routes.

Troubleshoot punch‑out errors between ERPs and Coupa.

Monitor and manage Middleware configuration changes resulting from Coupa development for Glencore.

Collaborate with Coupa Regional Business Analysts to identify and manage new business requirements affecting Middleware deployment.

Assist in implementing testing scenarios to ensure data flow aligns with the information architecture design.

Qualifications

A Degree, Diploma, or substantial practical experience in the development, deployment, and maintenance of IT systems.

Coupa and Boomi certifications at the developer level are required; however, it is understood that these may be obtained during the first year in this role.

A minimum of 5 years of experience in the IT technology field, specifically in Middleware administration, with a preference for familiarity with Boomi, SAP PI, or similar technologies.

A comprehensive understanding of the Coupa Source‑to‑Pay platform and associated ERPs, including but not limited to SAP ECC, SAP S/4HANA, Mincom, and others.

Demonstrated familiarity with Systems Analytics and Reporting tools, such as Power BI, is a prerequisite for this position.

Effective communication skills, enabling effective collaboration with cross‑functional teams and stakeholders to ensure alignment and clarity on project goals and requirements.

Proficient problem‑solving abilities, with a strategic approach to identifying challenges and implementing innovative solutions in a rapidly evolving IT environment.

Adaptability and resilience, demonstrating the capacity to manage shifting priorities and work effectively in stressful situations while maintaining a professional demeanor.

Occasional travel to other sites will be necessary, accounting for up to 20% of your time.

Proficiency in English is required.

By applying for this position, you consent to Glencore collecting, storing, using, destroying, and processing personal information for purposes related to attending to this advertisement, and / or all matters relating thereto, including disclosure to third parties of such personal information for purposes of confirming such personal information.

In the event you do not hear from the Company within 21 days after the closing date of applications, please consider your application to have been unsuccessful.

The CVs of unsuccessful candidates will not be returned.

All applications will be subject to potential background checks.

Please apply on the Careers Portal. Applications Close: 14 November.

• This vacancy will be filled in line with the Employment Equity Plan of Glencore.