Country Manager : Pakistan

Smollan Pakistan; Gauteng; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading operations management firm in South Africa is looking for an individual to manage the National Operations team. The successful candidate will oversee operational strategies, maintain stakeholder relationships, and drive profit through effective negotiation and process management. Previous experience in retail and operations is preferred.

Qualifications

• Strong leadership and operational management skills.
• Ability to negotiate and drive strategic objectives.
• Experience in relationship management within retail and wholesale.

Responsibilities

• Oversee and implement strategy for national operations.
• Drive operational efficiencies and increase sales.
• Build and maintain relationships with key stakeholders.

Job description

Job Summary

To assume responsibility for the overall management of the National Operations team, ensuring stakeholder satisfaction and retention.

To further build, expand and leverage key relationships with retail / wholesale customers in the geographic area of responsibility.

Key Responsibilities and Deliverables

Strategy Implementation

To oversee and implement the strategy, structure and business processes under management

Partake in collaborative strategic planning with the Customer and key stakeholders to ensure alignment on critical KPI's

Cultivate new business in area of scope to drive increased revenue and profit through conceptual and strategic selling methodologies and effective negotiating

Operations Management

Drive operations efficiencies and exceptions, obtain information for discrepancies and implement corrective action where necessary

Build effective operational structures within the division to ensure capacity to achieve or exceed the business needs

Design and implement efficient and effective business processes to ensure the highest possible output from the team

Create frequent and relevant collaboration and communication engagements with all critical stakeholders to drive visibility and value quantification

Monitor call cycle activities and revise call cycles if required

Assess impact of call cycles against SLA's and compliance standards

Identify, develop and execute opportunities and ad-hoc initiatives and drives to increase sales and profitability

Ensure distribution methods are effective and efficient and identify problems and ensure resolution timeously

Monitor, review and communicate point of purchase standards

Measure point of purchase implementation

Ensure sales team adheres to parameters

Communicate engagements with all key stakeholders to drive visibility and value quantification

Obtain operational information from the principal

Manage assets to ensure optimisation

Tactical Plan Management

Ensure effective development of tactical plans for the division in line with Customer and Group strategic direction and objectives

Ensure comprehensive understanding of Customer strategic objectives

Negotiate tactical plans, implementation, finance and objectives to agree and sign-off for implementation and execution

Consult with relevant stakeholders to provide operational complexities

Design organisational structure to ensure delivery of objectives

Continuously review current service methodology and drive innovative thinking in line with market and client trends

Management and Achievement of Operational Objectives

Regularly analyse relevant data to ensure milestones are met

Create plans to address identified areas and meet objectives

Gather feedback from team and develop short term tactical plans to enhance performance

Identify, develop, implement and manage systems and processes to ensure delivery of objective

Achievement of Profitability, Sustainability and Financial Targets

Compile divisional forecasts and budgets and present for sign-off

Implement, monitor and manage budget

Identify and investigate exceptions, ensuring resolutions

Ensure sustainability and growth of profitability

Ensure cost containment and maximise income and available resources

Communicate budget to divisional managers and sales team

Stakeholder Management

Actively build, maintain and grow strong relationships with Clients, Customers and internal stakeholders

Attend regular meetings to update Customer and Group, review plans and optimise processes

Manage customer expectations and manage reputation

Draft, implement and maintain customer contact matrix and ensure adherence to plans

Timeously identify and ensure resolution of problems

Prioritise and manage competing demands and expectations

Identify cross selling opportunities to clients and customers