Counting House Manager

Fidelity Services Group; Worcester; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A cash management services company in Worcester seeks a Counting House Manager to oversee operations and cash-related activities. Candidate must have at least 4 years of experience, strong management skills, and a clear criminal record. Responsibilities include managing tellers, monitoring cash movements, and ensuring compliance with procedures. Flexibility and strong communication skills are essential. The role may require extra hours as needed.

Qualifications

• Clear criminal record is required.
• At least 4 years Cash Centre experience.
• Supervisory experience or similar role is an advantage.

Responsibilities

• Manage and oversee Counting House operations and cash-related activities.
• Coordinate the activities of tellers and supervisors.
• Monitor cash orders and ATM loads/unloads.

Skills

Management skills

Interpersonal skills

Computer literate (Microsoft Office, Outlook)

Ability to multitask

Good communication skills

Job description

Job title : Counting House Manager

Job Location : Western Cape, Worcester

Deadline : November 27, 2025

Quick Recommended Links

• Jobs by Location
• Job by industries
• The above position is vacant at our Worcester Branch. The overall purpose of this position is to effectively manage and oversee Counting House operations and cash related activities.

Minimum Requirements :

• Clear criminal record
• Computer literate (Microsoft Office; Outlook)
• At least 4 years Cash Centre experience
• Supervisory experience or similar role is an advantage
• Proven administrative skills and good discipline
• Good interpersonal skills
• Must be able to multitask and work under pressure to meet strict deadlines
• Must be able to work extra hours if the need arises
• Must be able to address and resolve challenges which may arise
• Flexibility in terms of working hours is required (including working at night)

Job Specification (not totally inclusive) :

• Opening and closing of Cash Centre where applicable
• Coordinate and manage the activities of tellers / treasurers / supervisors
• Monitoring and coordinating cash orders received, ATM loads / unloads, cash returns (banking) and ATM settlement and load slips
• Ensuring that any cash movement issues are identified timeously and escalated / resolved
• Ensuring all daily reports and statistics are up to date
• Ensuring Standard Operational Procedures are always adhered to
• Re-counting of money if difference occur
• Ensure all relevant documentation is complete / neatly and filed
• Ensuring all schedules balance with physical count
• Ensuring Registers are used and signed for daily
• Ensuring Incident reports are handled as required
• Ensuring all client queries are dealt with in a professional manner, timelessly
• Ensuring client satisfaction is top priority in our line of business
• Ensuring basic discipline is enforced in the cash center
• Accountable for Cash Centre appointed to him / her if no manager
• Handling queries, incidents and investigations where applicable
• Managing stock

Other Personality Attributes :

• Honest and reliable
• Accuracy
• Must have good communication skills
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work shifts and long hours

Core Competencies :

• Self-development
• Communication skills
• Customer focus
• Team Work
• Accounting / Financial Services jobs