Costing Warranty Clerk

Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC; Gqeberha; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A recruitment agency is seeking a Costing Warranty Clerk for the automotive industry in Gqeberha. This full-time role requires managing warranty claims, ensuring accurate cost calculations, and collaborating with service departments. Candidates should have a high school diploma and at least 2 years of experience in warranty administration within the automotive sector. Strong proficiency in Microsoft Excel is also required.

Qualifications

• Minimum of 2 years of experience in automotive warranty administration or costing.
• Prior experience in the automotive industry, preferably with a focus on parts, repairs, or service departments.
• Familiarity with automotive manufacturers' warranty policies and procedures is highly beneficial.

Responsibilities

• Review and process customer warranty claims for automotive parts and services.
• Validate claim details and maintain records of warranty costs.
• Collaborate with service departments and external repair centers.
• Generate reports on warranty claims and costings.

Skills

Automotive warranty administration

Costing

Microsoft Excel

Customer communication

Education

High school diploma or equivalent

Job description

Job Title: Costing Warranty Clerk

Location: Port Elizabeth/Gqeberha

Job Type: Full-time

Job Summary

The Costing Warranty Clerk in the Automotive Industry is responsible for managing and processing warranty claims related to vehicle parts, components, and services. This role involves ensuring all warranty-related costs are accurately calculated, documented, and tracked, from labour to parts replacement.

Key Responsibilities

• Review, assess, and process customer warranty claims for automotive parts and services, ensuring compliance with the manufacturer’s policies and standards.
• Validate claim details, ensuring proper documentation such as proof of purchase, vehicle details, and service records are complete.
• Collaborate with service departments and external repair centers to verify claim validity and scope of work.
• Calculate and document the accurate costs of warranty claims, including parts, labour, diagnostic time, and shipping costs.
• Ensure parts costs are consistent with the manufacturer’s pricing or agreed-upon pricing structures.
• Maintain detailed records of warranty costs for each claim and track any discrepancies or adjustments.
• Generate reports on warranty claims and costings as required by management or finance.
• Assist with monthly, quarterly, and annual warranty cost reconciliation for financial reporting.
• Monitor warranty cost trends, including parts usage, labor time, and return rates, and report findings to the warranty and finance teams.
• Prepare ad-hoc reports regarding warranty performance, cost analysis, and supplier performance.
• Work closely with automotive service departments, suppliers, and manufacturers to resolve warranty claims and disputes.
• Act as a liaison between the claims department and the finance department, ensuring accurate costing and reporting.
• Communicate with customers (dealers or individuals) to resolve any queries related to their warranty claims or costs.

Required Skills and Qualifications

• Education:
  • High school diploma or equivalent required.
• Experience:
  • Minimum of 2 years of experience in automotive warranty administration or costing.
  • Prior experience in the automotive industry, preferably with a focus on parts, repairs, or service departments.
  • Familiarity with automotive manufacturers' warranty policies and procedures is highly beneficial.
• Technical Skills:
  • Proficiency in Microsoft Excel and other Microsoft Office applications

How to Apply

Interested candidates are invited to submit a resume and cover letter outlining their experience and qualifications to
Please mention "Costing Warranty Clerk" in the subject line.