Corporate Store Manager -Sorbet Man: Village View

Clicks Group; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail group in South Africa is seeking a Store Manager to oversee daily operations, implement the company culture, and lead a team. The ideal candidate will have a minimum of 2 years' experience in store management within a retail environment, strong financial management skills, and exceptional communication abilities. This role emphasizes customer service excellence and team development.

Qualifications

• Minimum 2 years’ experience in a store management role within a retail/FMCG environment.
• Financial management experience including budgets and profit/loss statements.

Responsibilities

• Oversee operational and citizen management of stores.
• Implement the Sorbet Culture and develop the citizens.
• Manage stock and inventory control effectively.
• Communicate results and data to Area Manager.

Skills

Exceptional communication skills

Computer literate

Detail oriented

Ability to function under pressure

Financial management experience

Education

Matrics/Grade 12

Business and Retail Management Diploma

Job description

About Our Company

Clicks Group

Introduction

It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.

Job Description

Guest Focus

• Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
• Resolve customer complaints within 24 hours.
• Understand and be able to advise guests on all treatments in the menu.
• Actively promote and up/cross sell treatments.
• Handle guest questions and concerns in a professional and accurate manner.
• Answer calls in a friendly professional manner.
• Ensure that the scheduler is well planned to accommodate guests as effectively as possible.

Citizen Focus

• On‑board new citizens in the store and mentor them on the Sorbet way (culture).
• Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
• Manage citizens work schedule /rosters.
• Coordinate citizen training schedules and bookings.
• Communicate any staff/guest problems that need attention to the Area Manager of the store.
• Manage disciplinary procedures and performance management with each citizen.
• Drive individual targets per citizen with one‑on‑ones.

Operational Focus

• Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign‑ups in the store.
• Ensure that the store merchandising and general presentation is maintained according to Sorbet standards.
• Manage spot checks on stock counts and inventory control (Daily in and out counts, weekly full inventory check).
• Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
• Responsible for checking that stock has been captured accurately on ESP by FDC’s.
• Assist with administrative accurate invoice filing and controls.
• Manage cash takings, check cash‑ups for accuracy and ensure daily banking or twice a week banking – store dependant.

Reporting

• Submit talk show / team meeting agendas and feedback to relevant Area Manager.
• Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll.
• Submit all relevant RS data to area managers monthly for accurate payroll.
• Pull weekly sales figures to manage store progress to monthly budget.

Marketing

• Communicate and ensure implementation of all national marketing and advertising campaigns at store level.
• Make sure citizens are aware of all campaigns.
• Collateral is displayed and implemented.
• Citizens are trained and able to sell / market the campaign.

Key Competencies

• Computer literate.
• Exceptional communication skills (spoken, telephonic and written).
• Organised and systematic.
• Detail orientated.
• Must possess an aptitude for basic math and money handling skills.
• Punctual.
• Able to function under pressure in a fast‑moving environment.
• Able to manage multiple stores.
• Self‑directed and able to work independently.

Minimum Requirements

Experience

• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.).

Education

• Matrics/Grade 12 (essential).
• Business and Retail Management Diploma (desirable).