Corporate Store Manager

Clicks Group; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail company in Pretoria is seeking a Store Manager to oversee store operations, implement cultural initiatives, and manage financial responsibilities. The ideal candidate has at least 2 years of retail management experience and strong communication skills. This permanent position offers a dynamic work environment focused on customer service and team development.

Qualifications

• Minimum 2 years' experience in store management role within retail/FMCG.
• Experience in financial management (budgets, profit and loss statements).

Responsibilities

• Oversee operational and citizen management of stores.
• Resolve customer complaints within 24 hours.
• Train team on Sorbet culture and loyalty program.

Skills

Exceptional communication skills

Organised and systematic

Detail orientated

Financial management skills

Ability to function under pressure

Computer literate

Education

Matric / Grade 12

Business and Retail Management Diploma

Job description

Listing reference : click_

• Listing status : OnlineApply by : 27 November
• Position SummaryIndustry : Wholesale & Retail Trade
• Job category : FMCG, Retail, Wholesale and Supply Chain
• Location : Pretoria
• Contract : Permanent
• Remuneration : Market Related
• EE position : Yes

About Our Company

Clicks Group Introduction
It is the role of the Store Manager oversee the Operational and Citizen management of stores.

Job Description

As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.

Guest Focus

• Be able to demonstrate the "Sorbet Way" and instil this focus on your team when dealing with our guests
• Resolve customer complaints within 24 hours
• Understand and be able to advise guests on all treatments in the menu
• Actively promote and up / cross sell treatments
• Handle guest questions and concerns in a professional and accurate manner
• Answer calls in a friendly professional manner
• Ensure that the scheduler is well planned to accommodate guests as effectively as possible

Citizen Focus

• On-board new citizens in the store and mentor them on the Sorbet way (culture)
• Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus)
• Manage citizens work schedule / rosters
• Coordinate citizen training schedules and bookings
• Communicate any staff / guest problems that need attention to the Area Manager of the store
• Manage disciplinary procedures and performance management with each citizen
• Drive individual targets per citizen with one on ones

Operational Focus

• Understand the benefits of the Sorbet Loyalty Program and train the team to drive sign-ups in the store
• Ensure store merchandising and general presentation meet Sorbet standards
• Manage spot checks on stock counts and inventory control (Daily in/out counts, weekly full inventory check)
• Manage stock receiving procedures per Sorbet Franchise Systems Manual; check accurate capture on ESP by FDCs
• Assist with administrative accurate invoice filing and controls
• Manage cash takings, verify cash-ups for accuracy, and ensure daily or twice‑weekly banking as appropriate

Reporting

• Submit talk show team meeting agendas and feedback to relevant Area Manager
• Submit sick leave tracking and all leave forms to area manager monthly for accurate payroll
• Submit all relevant RS data to area managers monthly for accurate payroll
• Pull weekly sales figures to manage store progress to monthly budget

Marketing

• Communicate and ensure implementation of all national marketing and advertising campaigns at store level
• Ensure citizens are aware of all campaigns
• Display collateral and implement
• Train citizens to sell/market the campaign

Key Competencies

• Computer literate
• Exceptional communication skills (spoken, telephonic and written)
• Organised and systematic
• Detail orientated
• Must possess aptitude for basic math and money handling skills
• Punctual
• Able to function under pressure in a fast‑moving environment
• Able to manage multiple stores
• Self‑directed and able to work independently

Minimum Requirements

Experience
Minimum 2 years' experience in a store management role within a retail / FMCG store operations environment.
Financial management experience (budgets, profit and loss statements, financial ratios, etc.).

Education

Matic / Grade 12 (essential)
Business and Retail Management Diploma (desirable).