Corporate Communications Specialist

Firstrand Life Assurance Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance firm in Johannesburg is seeking a Corporate Communications Specialist to manage customer communications and develop clear messaging across various channels. The ideal candidate will have strong writing and editing skills, with experience in simplifying complex information for customer understanding. This role emphasizes compliance with governance and maintaining brand standards.

Qualifications

• Experience in developing and managing communications plans.
• Strong writing and editing skills for varied audiences.
• Ability to translate complex information into clear messaging.

Responsibilities

• Develop and deliver customer communication across multiple channels.
• Review and proofread all customer-facing material for clarity.
• Comply with governance in terms of legislative and audit requirements.

Job description

Description Manage the development of integrated, innovative communications plans including customer communications journey / strategy Prepare, write and edit material for external publication Edit and proofread internal staff communications, including product guides and material from the Learning and Development team Hello Future, Corporate Communications Specialist, Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Job Purpose

The Corporate Communications Specialist is responsible for developing, managing, and delivering clear, customer-focused communication across multiple channels. This role ensures consistent messaging and high-quality content that informs, educates, and engages customers in line with the organisation's communication strategy, tone, and brand voice.

Responsibilities

• Customer Communication Plan, write, and deliver customer communication for various platforms, including email, SMS, and app notifications.
• Translate complex product or policy information into simple, customer-friendly language that enhances understanding and builds trust.
• Ensure all messaging reflects the organisation's tone of voice, regulatory requirements, and brand standards.
• Updating of new and / or existing Policy documents. This includes templates and Terms and Conditions.
• Ensure that there is no ambiguity and that all Policy documents are easy to understand.
• Ensure soundness and correctness by following proper sign-off procedures (Ops Design, Product Owners, GLC, Reinsurer if the product requires).
• Review and proofread all customer-facing material for clarity, consistency, and accuracy before release.
• Comply with governance in terms of legislative and audit requirements.
• Ensure the drafting, updating and sign-off of Communication Plans in accordance with the Communications Standard Content Strategy.