Coordinator Panel Management

NielsenIQ; City of Johannesburg Metropolitan Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading consumer intelligence company in Johannesburg is seeking a Junior Coordinator for Panel Management. This entry-level position focuses on operational support for TV audience measurement, including panel recruitment, installation scheduling, and quality control. Candidates should possess strong organizational and communication skills, along with proficiency in MS Office. The role offers an opportunity to start a career in audience measurement and media research, with training and development available.

Benefits

Flexible working environment

Volunteer time off

Qualifications

• 1–2 years experience in administrative support, field coordination, or customer service.
• Strong understanding of South African demographics and POPIA.
• Willingness to learn panel management tools.

Responsibilities

• Assist in panel recruitment activities and accurate demographic data collection.
• Schedule installation appointments and support field teams.
• Maintain communication with panel households.

Skills

Organizational skills

Communication skills

Attention to detail

Proficiency in MS Office

Team player

Tools

Panel management tools

Job description

The Junior Coordinator – Panel Management provides operational support for the management of South Africa’s official TV audience measurement panel. This entry-level role assists with panel recruitment, installation scheduling, household engagement, and quality control, ensuring compliance with BRC standards, POPIA regulations, and internal processes. The position is key to maintaining panel health and data integrity, which underpin the reliability of the TV audience currency.

Key Responsibilities

• Recruitment Support: Assist in panel recruitment activities; ensure accurate collection of demographic data.
• Installation Coordination: Schedule and confirm installation appointments; support field teams with documentation.
• Household Engagement & Retention: Maintain communication with panel households; assist in implementing incentive programs.
• Quality Control Assistance: Perform basic QC checks on household data and equipment; report anomalies.
• Documentation & Reporting: Update internal systems with recruitment and installation records; prepare simple reports.

Qualifications & Experience

1–2 years in administrative support, field coordination, or customer service (media industry experience is a plus). Basic understanding of South African demographics and POPIA. Strong organizational and communication skills; proficiency in MS Office and willingness to learn panel management tools. Attention to detail; communication skills; team player; adaptability.

Success Metrics

Timely scheduling and completion of installations; accuracy of household data; positive feedback from panel households; compliance with BRC and POPIA standards.

What We Offer

Opportunity to start a career in audience measurement and media research; training and development in panel operations and industry standards.

Additional Information

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job‑related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

• Flexible working environment
• Volunteer time off

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion