Coordinator : Learning

Liberty Group Limited; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider in Durban is seeking a Learning and Development Coordinator to oversee the delivery of learning services and manage event logistics. The ideal candidate will have a minimum of 1-2 years' experience, a FETC in Human Resources, and strong coordination and communication skills. This role offers the opportunity to contribute to a dynamic team dedicated to client service and operational excellence.

Qualifications

• 1 - 2 years experience in a similar environment.
• Ability to utilize various software packages for documentation.
• Experience in coordinating events and meetings.

Responsibilities

• Coordinate resources for job outputs according to SOPs.
• Generate monthly reports based on collected data.
• Ensure customer service delivery aligns with expectations.

Skills

Coordination skills

Problem solving

Customer service orientation

Time management

Interpersonal effectiveness

Education

Further Education and Training Certificate (FETC) in Human Resources

Tools

Microsoft Office Suite

Data analysis software

Job description

Insurance and Asset Management is best positioned to provide comprehensive investment and asset management offerings, as well as insurance solutions, to our African clients.

Our goal is to meet our clients' financial needs by offering holistic advice and competitive solutions during significant transition points in their lives.

With our expertise in the Standard Bank Group, we are uniquely equipped to serve the financial needs of African clientele seeking trusted guidance on investment, insurance, and asset management solutions.

In fact, we go far beyond what you'd expect from financial services – all to make sure our clients have seamless access to a comprehensive range of services, through a pioneering digital ecosystem.

Purpose

To coordinate the delivery of learning and development services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

1 - 2 years experience in a similar environment

Minimum Qualifications

Further Education and Training Certificate (FETC) (NQF Level 04) in Human Resources

Process

Effectively co-ordinate resources allocated to the job in order to perform contracted work outputs and report on and

• escalate
• any shortfalls.

Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.

Coordinate the collection of relevant data to generate monthly reports that reflect analysis and insight into tendencies and patterns.

Support clients with regard to ad-hoc reports and queries in line with service level agreements.

Organise and plan logistics (facility selection, menu planning, transportation and audio / visual equipment) for company events according to set standards.

Liaises with all the necessary external and internal parties to ensure the defined objectives are met.

Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.

Proactively identify problems, apply known solutions and

• escalate
• more difficult problems.

Plan for task execution and adjust priorities against an established plan.

Customer

Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

Adhere to predetermined operational costing within budgets in the execution of projects and work related expenditure.

Adhere to specified standards, policies and procedures to prevent potential losses / wastage.

Learning and Growth

Contribute positively to own area-specific knowledge improvement.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and elevate risks where necessary.

Learning and Development Strategy (Basic)

Product Related System Application (Basic)

Events and Meeting Coordination (Basic)

Talent Management (Basic)

Legal Compliance (HR) (Basic)

Decision Making and Problem Solving (Basic)

Planning and Controlling (Fundamental) (Intermediate)

Organisation and Attention to Detail (Basic)

Interpersonal Effectiveness (Basic)

Problem Solving and Analysis (Basic)

Teamwork and Cooperation (Basic)

Communicating with Impact (Basic)

Customer Orientation (Basic)

Insurance and Asset Management (IAM) is an equal opportunity employer and are committed to creating an inclusive environment for all employees.

As part of our commitment to Diversity, Equity and Inclusion, we encourage applications from people with disabilities.