Coordinator

Computacenter; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in IT infrastructure services is seeking a resource scheduler for their new Group Delivery Back Office team in Cape Town. The role involves organizing resources, providing customer support, and ensuring service level agreements are met. Ideal candidates will have strong organizational skills, fluency in English and German, and a commitment to high customer service standards. Join a friendly and open working environment focused on teamwork and performance.

Qualifications

• Proven experience of high standards of customer service.
• Good administrative experience.
• Ability to ensure accuracy of data for reporting.

Responsibilities

• Gather information through relevant business systems/tools.
• Advise and provide support to customers to resolve queries.
• Schedule resources to meet SLAs.

Skills

Fluency in English

Fluency in German

Customer Service

Organizational Skills

Interpersonal Skills

Tools

Microsoft Applications

Ticketing Tool

Job description

Location: [[Cape Town]] | Job-ID: [[213495]] | Contract type: [[Permanent]] | Business Unit: [[Partner & Resources Operations]]

About the role:

We are setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.

Your tasks will be to:

• Gather information through relevant business systems/tools.
• Advise and provide support to customers to satisfactorily resolve queries.
• Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly.
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
• Scheduling services / organize resources to the partners to meet SLA’s
• Prioritise your own workload to ensure that deadlines and customer requirements are met.

You are the ideal candidate if you have:

• Fluency in English and German.
• Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage).
• The ability to plan and organise your own, and others’, workload.
• Proven experience of high standards of customer service.
• Good administrative experience.
• The ability to ensure accuracy of data, provide data for reporting and processing of information.
• Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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