Coord-Marketing_SA

Marriott Hotels Resorts; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel chain in Bloemfontein is looking for a Full-Time associate to enhance guest experience through effective sales techniques. The role involves promoting brand awareness, guiding potential customers through sales presentations, and addressing guest inquiries. Ideal candidates should have a high school diploma and 2 years of related experience, with a strong commitment to customer service.

Qualifications

• 2 years related work experience.
• No supervisory experience required.

Responsibilities

• Promote brand image and maximize revenue.
• Encourage guests to purchase or schedule tours.
• Manage guest inquiries and ensure confidentiality.

Education

High school diploma or Grade 12

Job description

Position Summary

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales / tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales / tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complementaries to guests as gifts for their patronage (e.g. rewards points show tickets). Answer guest questions about property facilities / services. Receive record and relay messages accurately completely and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance; stand sit or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or Grade 12

Related Work Experience: 2 years related work experience.

Supervisory Experience: No supervisory experience.

Equal Employment Opportunity

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Job Details

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1