Controller - Frontline Department

Brights; Wes-Kaap; On-site; ZAR 100 000 - 120 000; Full time

Job summary

A retail company in South Africa is seeking a diligent and responsible individual to ensure that service standards are met while resolving customer issues. The role involves verifying that purchased items match the customer's receipt, monitoring checkout stations, and participating in stocktakes. The ideal candidate must have at least 2 years of relevant experience, complete certain educational courses, and possess good customer skills. This position requires a team player who can also work independently.

Qualifications

• 2 years previous experience in a similar role.
• Ability to take on responsibility, be diligent & handle pressure.
• Ability to work independently as well as in a team.

Responsibilities

• Ensure that the actual item/s purchased corresponds with the customers receipt.
• Greet customers in a friendly manner as they enter and exit the store.
• Participate in perpetual stocktakes.

Education

Matric or x3 Completed Intercept courses equating to a total of 120 credits

Grade C in security (advantage)

Job description

Purpose

The purpose of this job is to ensure that service standards are met and that customer issues are resolved; this can be achieved through accurate checking of invoices. This will result in securing that an actual item purchased corresponds with the customers receipt, in order to avoid losses.

Key Responsibilities

• Ensure that the actual item/s purchased corresponds with the customers receipt ensuring that the correct goods leave the premises
• Ensure that the item purchased is correctly scanned
• Keep record of inter branch sales
• Greet customers in a friendly manner as they enter and exit the store
• Monitor checkout stations (and self-service in stores with this feature) for cashier performance and needs by superior
• Avoid duplications of to follow items
• Participate in perpetual stocktakes
• Ensure housekeeping of work area according to company standards
• Perform any work-related tasks as delegated by Superior

Requirements

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Grade C in security (advantage)
• 2 years previous experience in a similar role
• Brights Induction (Service excellence)
• Internal Procedural knowledge
• Ability to take on responsibility, be diligent & handle pressure
• Ability to work independently as well as in team
• Perform duties in an effective and efficient manner
• Product and department knowledge
• Interpersonal skills
• Good customer skills

Kindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.