Control Room Technical Support : Security Systems

PEP; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail company in South Africa is seeking a Security System Monitor to ensure optimal functioning of all security systems. Responsibilities include monitoring and assisting technicians with alarm and CCTV systems, managing technical issues, and ensuring compliance with store security standards. Candidates should be detail-oriented and have experience in security system administration.

Responsibilities

• Monitoring of all security systems of PEP.
• Assisting alarm and CCTV technicians with remote support on alarms and CCTV systems.
• Administration of 'in store' safe requirements.
• Updating of department technical tracker sheet.
• Escalation of technical issues as and when required.

Job description

Ensures that the Pep stores security systems in the stores are functioning optimally and are maintained to set standards.

Monitoring of store security systems of Pep in the central in‑house control room. Timely response and reporting of incidents within the Pep store environment. Ensures that the Pep stores security systems are functioning optimally and are maintained to set standards. Where applicable set up and link to a central in‑house control room to address criminal activity incidents within the store environment in order to decrease losses for Pep.

Responsibilities

• Monitoring of all security systems of PEP
• Assisting alarm and CCTV technicians with remote support on alarms and CCTV systems
• Add / change alarm and safe pin codes
• Administration of “in store” safe requirements
• Fail to close monitoring
• Fail to open monitoring
• Updating of department technical tracker sheet
• Create work orders on issues not resolved
• Escalation of technical issues as and when required

Auditing

• Conducting basic technical assistance on all store related alarm and CCTV issues
• Managing relevant technical WhatsApp groups