Control Room Operator (Car Rental)

The Employment Channel; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A transportation services company in Cape Town seeks a Fleet Operations Officer to manage vehicle tracking and respond to emergencies. The ideal candidate has at least 2 years of experience, strong communication skills, and familiarity with GPS tracking systems. Shift work is required, along with a willingness to adapt to changing circumstances.

Qualifications

• 2 years experience is essential.
• Registered with Psira would be an advantage.
• Willing to work shifts.
• Planning & Organisational Skills with experience of time management / prioritising.
• A 'can do' and flexible attitude.
• Previous fleet tracking control room experience.

Responsibilities

• Tracking of vehicles locations by GPS / tracking system.
• Monitoring vehicle driver performance.
• Handling customer queries.
• Identifying on-road exceptions and taking immediate remedial action.
• Responding to emergency situations.

Skills

GPS tracking

Communication skills

Customer service

Problem-solving

Tools

Microsoft products

Tracking systems

Job description

Responsibilities

• Tracking of vehicles locations by GPS / tracking system
• Monitoring vehicle driver performance
• Answering calls, Handling customer queries
• Send out Road side assistance
• Identifying on-road exceptions and taking immediate remedial action
• Co-ordinating and responding to emergency situations
• Liaising with drivers, operations personnel and management
• Constantly focus and monitor the site activities via CCTV
• Strong understanding of maps and giving accurate directions
• Report the incident location and persons to the communication operators or directly to the supervisor
• Developing and presenting daily management reports
• Be vigilant to further safety and security threats during the ongoing incident

Qualifications

• 2 years experience is essential
• Registered with Psira would be an advantage
• Willing to work shifts
• An intermediate knowledge of Microsoft products is essential and tracking systems
• Planning & Organisational Skiils with experience of time management / prioritising
• A "can do" and flexible attitude
• Excellent communication skills
• Previous fleet tracking control room experience