Control Room Operator

Architectural Services; Vanderbijlpark; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading security company located in Vanderbijlpark is currently seeking a Control Room Operator to ensure effective surveillance operations and reporting. The ideal applicant will possess a PSIRA registration and have 3-5 years of experience in a control room environment. The role demands strong observation and communication skills, as well as the capability to manage the control room effectively. Preference will be given to historically disadvantaged candidates, encouraging diversity in the workforce.

Qualifications

• Registered with PSIRA Grade B/A.
• 3-5 years experience as Control Room Operator.
• Excellent English communication skills.

Responsibilities

• Manage control room activities and operations.
• Maintain effective risk management processes.
• Update incident register daily.

Skills

Observation and reporting

Critical thinking

Communication skills

Self-discipline

Problem solving

Education

PSIRA Grade B/A registration

Firearm Competency for Business Purposes

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Control Room Operator – Grade A and B

Vacancies exist for Control Room Operators stationed at Vanderbijlpark at one of Fidelity Security's High‑Risk Sites. The position will report to the Site Manager. The main purpose of the position is to ensure surveillance operations and report on it.

Requirement

• PSIRA Grade B/A registered and renewed.
• NKP (National Key Point) – will be an added advantage.
• Have at least 3-5 years Control Room environment experience actively working as an Operator.
• Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to work their way around and understand when being taught how to use other software programs.
• Firearm Competent Business Purposes – will be an added advantage.
• Good administrative skills.
• Security Experience – Observe, act and report.
• Excellent Observation and reporting skills.
• Excellent English written and verbal communication skills.
• Contactable references.
• No criminal record (This will be verified)
• Reliable and sober habits.

Main Duties & Responsibilities

• Establish and sustain effective risk management.
• Establishment and maintenance of an effective information network to investigate prioritized crime threats.
• Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.
• Complying with Standard Operating Procedures of the Site.
• Managing all aspects of the control room.
• Updating the incident register on a daily basis.
• Able to exercise and maintain discipline.
• Key Control

Behavioral Competencies

• Critical Thinking
• Self-discipline
• Active Listening
• Complex problem solving
• Social Perceptiveness
• Good communication, planning and organizing skills.
• Ability to work independently and with own initiative.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.