Control Room Operator

Fidelity Services Group; Durban; On-site; ZAR 150 000 - 220 000; Full time

Job summary

A leading security services provider is seeking Control Room Operators grade A and B in Durban. The role involves ensuring surveillance operations and managing all aspects of the control room. Candidates must hold a PSIRA grade B/A, possess 3-5 years of relevant experience, and demonstrate excellent communication skills. The position offers competitive opportunities for those aiming to contribute to risk management and security operations.

Qualifications

• At least 3-5 years Control Room environment experience actively working as an Operator.
• Fully computer literate and able to learn new software.
• Good administrative skills required.

Responsibilities

• Ensure effective risk management.
• Maintain an information network to investigate crime threats.
• Manage all aspects of the control room.
• Update the incident register daily.

Skills

Critical Thinking

Self-discipline

Active Listening

Complex problem solving

Social Perceptiveness

Good communication

Planning and organizing skills

Ability to work independently

Education

PSIRA grade B/A

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Control Room Operators – Grade A and B.

A vacancy exists for a Control Room Operator stationed based at the Secunda Branch. The position will report to the Senior Manager. The main purpose of the position is to ensure Surveillance operations and report on it.

Requirement

• PSIRA grade B/A renewed.
• Have at least 3-5 years Control Room environment experience actively working as an Operator.
• Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to work their way around and understand when being taught how to use other software programs.
• Good administrative skills.
• Security Experience – Observe, act and report.
• Excellent Observation and reporting skills.
• Excellent English written and verbal communication skills.
• Contactable references.
• No criminal record (This will be verified)
• Reliable and sober habits.

Main Duties & Responsibilities

• Establish and sustain effective risk management.
• Establishment and maintenance of an effective information network to investigate prioritized crime threats.
• Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.
• Complying with Standard Operating Procedures of the Site.
• Managing all aspects of the control room.
• Updating the incident register on a daily basis.
• Able to exercise and maintain discipline.
• Key Control

Behavioral Competencies

• Critical Thinking
• Self-discipline
• Active Listening
• Complex problem solving
• Social Perceptiveness
• Good communication, planning and organizing skills.
• Ability to work independently and with own initiative.

CV's Can Be Sent To

[e-mail]

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.