Control Manager Fourways

Express Employment Professionals Sa Head Office; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A reputable employment services provider located in Gauteng, South Africa, is seeking a friendly Client Relationship Manager to enhance client satisfaction. The role involves collecting client feedback, developing key relationships, and addressing complaints efficiently. Candidates should have a degree in Business Management, previous customer service experience, and excellent interpersonal skills. This position offers an opportunity to build rapport with clients and improve service quality.

Qualifications

• Prior experience with customer service is required.
• Excellent interpersonal skills are essential.
• Proven ability to network and build relationships.

Responsibilities

• Collect client feedback about their experience.
• Develop relationships with clients and key personnel.
• Elevate complaints and feedback to the relevant departments.
• Meet with clients to establish their needs.

Skills

Customer service orientation

Interpersonal skills

Networking ability

Education

Degree in Business Management or related field

Job description

Client Relationship Manager

We are looking for a friendly and customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable.

The client relationship manager will have an office automation background and will be responsible for handling complaints and ensuring that these complaints are directed to the appropriate department to implement change.

Duties & Responsibilities

• Collect client feedback about their experience.
• Develop relationships with clients and key personnel.
• Elevate complaints and feedback to the relevant departments.
• Meet with clients to establish their needs.

Desired Experience & Qualification

• Prior experience with customer service.
• Excellent interpersonal skills.
• Ability to network and build relationships.
• A degree in Business Management or a related field.