Control Centre Operator

Bidvest Protea Coin; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A security service company in Gauteng is seeking a Control Centre Operator for their Critical Infrastructure Division. The role includes alarm monitoring, incident reporting, and communication with service providers. Ideal candidates should have CCTV experience and strong communication skills. South African citizenship and PSIRA registration are required. This position involves working shifts and being fully vaccinated.

Qualifications

• Previous emergency control room (alarm monitoring) / CCTV experience (5–7 years).
• No criminal, disciplinary, or bad credit record.
• Must be vaccinated.

Responsibilities

• Alarm monitoring and dispatching armed response.
• Accurate and detailed reporting on incident management systems.
• Communicating with service providers, technicians, and management.
• CCTV monitoring, analyzing incidents, and actioning accordingly.
• Tracking of client assets.
• Answer incoming telephone calls.

Skills

Good communication skills – verbal and written

Bilingual – English and any other South African Language

Computer literate (MS Office)

Alarm monitoring (Listener, PSiM, NetCool, CiiMS)

Ability to work under pressure

Reliable transport

Sober habits

Education

Grade 12

PSIRA Registered Grade A

Job description

An Internal Vacancy exists for a Control Centre Operator in the Critical Infrastructure Vodacom Division based in Centurion.

Responsibilities

• Alarm monitoring and dispatching armed response.
• Accurate and detailed reporting on incident management systems.
• Communicating with service providers, technicians and management.
• CCTV monitoring, analyzing incidents, and actioning accordingly.
• Tracking of client assets.
• Answer incoming telephone calls.

Preferred Qualifications / Attributes / Skills

• Good communication skills – verbal and written.
• Bilingual – English and any other South African Language.
• Computer literate (MS Office).
• Alarm monitoring (Listener, PSiM, NetCool, CiiMS).
• Previous emergency control room (alarm monitoring) / CCTV experience (5–7 years).
• Grade 12.
• PSIRA Registered Grade A.
• No criminal, disciplinary, or bad credit record.
• Ability to work under pressure.
• Work shifts, weekends, and public holidays.
• Preferably no underlying medical conditions.
• Sober habits.
• Must be vaccinated.
• Must be a South African citizen.
• Own reliable transport.