Contracts Manager - Talent Pool

Tsebo Solutions; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading facilities management firm in Cape Town is seeking a Site Manager to oversee operations and ensure compliance with service standards. The ideal candidate should have experience in facilities management and possess strong client relationship skills. This is a full-time position that involves taking responsibility for site management and ensuring high-quality service delivery.

Qualifications

• Experience managing a site or facility.
• Proven ability to maintain high service standards.
• Strong relationship-building skills with clients.

Responsibilities

• Manage site operations and uphold service quality.
• Ensure compliance with OHS Act requirements.
• Identify opportunities for additional business growth.

Skills

Facilities Management

Heavy Bus Driving

Building Services

Courier Delivery

Job description

Duties & Responsibilities

• Take full responsibility and management of your site.
• Act with utmost urgency when attending to any client request and do so pro-actively.
• Best allocate the resources of the contract to achieve maximum cleaning output.
• Where the SLA stipulates resource requirements these must be adhered to.
• Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules / job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.
• Unit closures to receive proper service until the last trading day and all processes relating to staff equipment billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that cleaning methodology are strictly adhered to in line with company policies quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items.
• When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports cleaning inspection and walk about reports reports on training performed reports on client maintenance matters that were reported by cleaning management and / or completion of client monthly surveys.
• Work with HR to allocate staff to sites according to policies and procedure.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies quality programmes and legislation.
• Continually identify potential of additional business within existing contracts and one-off cleaning opportunities.
• To implement and manage initiatives and objectives as set out from time to time by our clients and / or Tsebo Management and to support functions such as Quality (Star Grading) Procurement Training or HR.
• Cleaning managers are to ensure that our TCS brand is always protected and represent it professionally.

Required Experience

Manager

Key Skills

Facilities Management,ADMA,Heavy Bus Driving,AXA,Building Services,Courier Delivery

Employment Type

Employment Type : Full-Time

Experience

Experience : years

Vacancy

Vacancy : 1