Contract Manager-KZN

Servest Careers; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading facilities management company based in Durban is seeking an Operations Manager to oversee daily operations, ensure compliance with labor legislation, and maintain client satisfaction. The ideal candidate will have a National Senior Certificate and a minimum of 3 years of experience in the cleaning and hospitality industry. Strong problem-solving and communication skills are essential for this full-time position.

Qualifications

• Minimum of 3 years experience in the cleaning and hospitality industry.
• Ability to work effectively as part of a team.
• Fully computer literate and able to communicate effectively.

Responsibilities

• Manage daily operations ensuring efficiency and client satisfaction.
• Control site staff and monitor compliance with labor legislation.
• Oversee equipment maintenance and asset management.

Skills

Facilities Management

Analytical skills

Problem-solving skills

Customer service skills

Education

National Senior Certificate / Grade 12

Job description

Duties & Responsibilities

• Manage daily Operations
  • Ensure all operational duties are performed on a daily basis.
  • Ensure that the account runs cost effectively well managed and efficient to both Servest and the client.
  • Unscheduled spot checks of Supervisors and Administrator at their specific work areas.
  • Ensure supervisors tasks are completed on a daily basis.
  • Attend customers daily weekly & monthly meetings.
  • Control the issue of Chemicals uniforms & equipment.
  • Ensure periodic cleaning schedules are done and shared with Integrated.
• Control on site labour
  • Check daily and monitor the biometric PRP system with manging all exceptions daily.
  • Ensure that your staff does not exceed contractual requirements.
  • Develop and train the labour force.
  • Recruit replacement staff.
  • Ensure Servest staff look representable at all times (Full uniforms in place daily).
• Customer Focus
  • To be the first point of Contact for all operational queries.
  • Have firsthand knowledge of Cleaning Requirements
  • Be innovative introduce efficiencies to reduce cost for both Servest and Sasol in the development of solutions.
  • Ensure Customer satisfaction by optimizing client service levels.
  • Ensure all cleaning assessments and route audits are done.
  • Be the point of contact between Servest.
  • Communicate & liaise effectively at all levels within the organization
  • Liaise with operational personnel on service quality.
• Maintain Human Resource Legislation Compliance
  • Ensure all Servest Staff receive site base induction
  • Conduct disciplinary hearings.
  • Control staff training schedule.
• Equipment and Assets
  • Control all Servest Equipment and Assets on site.
  • Maintain service plans and maintenance and repair of equipment
  • Maintain asset register for all equipment on-site.
  • Conduct weekly inspection of all your equipment.
  • Ensure monthly consumable stock is done and deliverd timeously.

Minimum Requirements

• National Senior Certificate / Grade 12.
• Minimum of 3 years experience in the industry both in Cleaning and Hospitality
• Ability to work effectively as part of the team
• Good problem-solving skills
• Good analytical and customer service skills
• Must be able to work under pressure
• Fully computer literate
• Good communication inter-personal and report writing skills
• Pay attention to detail
• Basic knowledge of Health and safety Act of 1993
• Detail oriented with excellent organisational skills
• Ability to work independently handle multiple tasks and meet deadlines
• Be in apposition of a valid un-endorsed drivers license
• Committed and willing to make occasional personal sacrifices to meet deadlines

Required Experience :

Manager

Key Skills

Facilities Management,ADMA,Heavy Bus Driving,AXA,Building Services,Courier Delivery

Employment Type

Full-Time

Department / Functional Area

Operations

Experience

years

Vacancy

1