Contract Manager/ Executive Housekeeper

Bidvest Prestige; Wes-Kaap; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dedicated Facilities Manager to implement and oversee cleaning solutions for its clients. This role involves ensuring compliance with service level agreements, conducting audits, and managing staff performance. The ideal candidate will have a strong background in Facilities Management and relevant qualifications. If you are proactive, deadline-driven, and possess excellent communication skills, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 3 years relevant experience in Facilities Management and Property Management.
• Valid SA Driver's License required for the role.

Responsibilities

• Drive cleaning and hygiene for clients according to the SLA.
• Conduct daily audits and manage staff performance effectively.

Skills

Facilities Management

Project Management

Customer Relationship Management (CRM)

Financial Management

Analytical Skills

Negotiation Skills

Excellent Written Communication

Excellent Oral Communication

Education

NQF Level 6 Diploma in Property Management

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

Job description

ROLE PURPOSE

To implement and manage a cleaning solution for Clients in accordance with the SLA

MAIN OUTPUTS

• Responsible for driving cleaning and hygiene for the Client
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
• Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
• Assist in the management of projects and provide technical support, where applicable
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees
• Implement cleaner work schedules and evaluate and manage performance

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
• Knowledge of OHS Act, ISO 9001 Quality Management

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication