Contract Manager: Cleaning

Empact Group; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A service solutions provider in Pretoria is looking for a professional to manage operational staff and ensure client services are met according to specifications. This role requires a minimum of three years in the service industry, preferably with a background in solution contract sales. Strong leadership, management, and customer service skills are essential for ensuring financial performance and operational efficiency.

Qualifications

• Minimum of 3 years’ experience in the service industry.
• Experience in selling soft services or similar services is advantageous.
• Valid SA driver’s license is required.

Responsibilities

• Manage all subordinate staff according to strategy and contract specifications.
• Oversee client services and provide operational support.
• Ensure financial performance achieves targets.

Skills

Knowledge of the relevant cleaning sector

Knowledge of South African laws

Customer service skills

Management skills

Communication skills

Proactive approach and attention to detail

Leadership skills

Adaptability to changing environments

Education

Tertiary qualification (preferred)

Tools

MS Office

Job description

The Main Purpose of the job

The successful applicant will be responsible for managing all subordinate staff on the integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas. Managing operational costs

Education And Experience Required

• Minimum of 3 years’ experience in Service Industry – preferably from a solution contract sales industry
• Tertiary qualification (preferred)
• Valid SA driver’s license
• Experience in selling soft services /similar services would be an advantage

Knowledge, Skills And Competencies

• Knowledge of the relevant cleaning sector
• Knowledge of South African and industry-specific laws
• Knowledge of MS Office; specifically Excel and Word
• Knowledge of HSE
• Proactive approach and attention to detail
• Professional
• Customer service skills
• Management skills
• Communication skills
• Ability to manage and ensure cost remain within the budget and promote costs saving where achievable
• Ability to draft, extract and analyze reports
• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and prioritise effectively
• Ability to work flexible hours when required

Key Areas Of Responsibility

• Maximize the utilization of workforce, supplies and equipment
• Ensure financial performance achieves targets in revenue and margin growth
• Managing the cost and quality for labour, materials, supplies and subcontracted service