Continuous Improvement Officer

Hollywoodbets; Durban; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A leading gaming and entertainment company in Durban is looking for a candidate to monitor operational activities and ensure compliance with procedures. Duties include reporting irregularities, assisting with investigations, and supporting the operational team. Ideal candidates should have experience in retail operations and strong analytical skills. This position offers opportunities for growth in a vibrant industry.

Qualifications

• 2 to 3 years’ experience within the retail operations environment is a bonus.
• Experience working in a vibrant and fast-paced industry.

Responsibilities

• Monitor daily operational activities and report deviations from procedures.
• Assist with Investigative matters requiring CCTV footage.

Skills

Microsoft Office experience

Ability to work day and night shifts

Good analytical skills

Strong computer skills

Creative skills

Strong sense of accountability

Ability to work under pressure

Excellent attention to detail

Effective planning skills

Education

Relevant Degree or Diploma (completed or in progress)

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

The successful candidate will be responsible to monitor daily operational activities and to report any deviations from standard operating procedures. The ideal candidates will need to aid in the achievement of business objectives through operational surveillance.

With Hollywoodbets You Will

Innovate and create as part of a like‑minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast‑paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• Microsoft Office experience.
• Able to work day and night shifts.

A Bonus To Have

• 2 to 3 years’ experience within the retail operations environment.
• Completed or studying towards a relevant Degree or Diploma.

What You’ll Do For The Brand

Observe if cash safety procedures are being followed, this includes but is not limited to:

• Safe Opening.
• Safe Closing.
• Admin door locked.
• Float issuing.
• Cash Transfers.
• Bank Prep and dropping.
• Cash in Transit.

Monitor And Report On Irregularities Relating To

• Negligent storage or handling of cash.
• If security procedures are being followed. E.g. Searching, Opening and Closing Security Procedures.
• Report late opening and late closing of branches.
• Cleanliness and appearance of Branch/Support Centres.
• Unauthorised mobile phone users while on an active shift.
• Verify Patron Head Counts.
• Marketing promotions on site.
• Visible Health and Safety deviations.
• Internal Audit and Compliance Audits being conducted.
• Fixtures, fittings, furniture or equipment that is broken which requires maintenance or repairs.
• Inefficiencies in customer service at branch and contact centre levels e.g. No floor walks done by Team Leaders, no interactions with clients, long queues, frustrated clients etc.
• Unproductive congregation of Team Members or abuse of time while on active duty.
• Bad rostering of Team Members e.g. Ratio between Clerks and Patrons or ratio between Team members and productivity observed.
• Team members who arrive late for their shift or leave early before shift end.
• Team Members not in proper uniform.
• Team members using company property for personal use.

Operations

• Assist Support Departments across the entire business with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist Area or Regional Managers with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist with any betting related queries which requires the viewing of CCTV Surveillance footage.
• Observe and report any suspicious or unusual behaving Patrons/Team members.
• Report any unauthorised persons in restricted areas such as behind the counters, out of bound areas or in the admin/cash office.
• Observe terminals logged on with cash while unattended.
• Identify and report facial recognition cameras that are out of focus or requires maintenance/repairs.
• Assisting the operational team in resolution of findings through interaction with the Operations Manager, Commercial Managers, Regional Managers and other department heads.
• Playing a key role within task teams from time to time to resolve incidents or facilitate lasting solutions.
• Assistance with the review of operational policies and procedures based on findings in the role.
• Reviewing clerk productivity and branch profitability and stakes reporting to ensure prioritisation of focus areas and review effects of resolutions implemented.
• Project management of findings through to resolution implementation with the operational team.

What You’ll Bring To The Team

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines.
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.

So, are you ready to level up, learn and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.