Content Marketing Specialist

Mci Careers; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech-enabled business services company in Cape Town is seeking a Content Marketing Specialist to develop impactful B2B content strategies. The ideal candidate will have a Bachelor’s degree in Marketing or a related field, along with 2 years of experience in content creation. Responsibilities include crafting written materials, optimizing content, and collaborating with sales teams. This role offers competitive compensation and a supportive work environment.

Benefits

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Casual Dress Code

Qualifications

• 2 years of experience in content creation or digital marketing.
• Knowledge of performance metrics.
• Ability to collaborate with Sales on content.

Responsibilities

• Write blogs, case studies, and email content.
• Support webinars and video scripts.
• Optimize content for SEO.

Skills

Strong writing

Editing

Research

Knowledge of SEO

Ability to write for executive audiences

Experience with CMS

Education

Bachelor's degree in Marketing, Journalism, Communications

Job description

POSITION OVERVIEW

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services.

Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

We're seeking a dynamic Content Marketing Specialist to develop and execute impactful B2B content strategies.

In this role, you'll craft compelling, data‑driven content that builds brand authority, engages target audiences, and drives qualified leads across multiple digital channels.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

POSITION RESPONSIBILITIES

• Write blogs, case studies, whitepapers, and email content.
• Support webinars, video scripts, and customer stories.
• Optimize content for SEO and buyer journey stages.
• Collaborate with Sales on account‑targeted content.
• Measure and improve content performance.

CANDIDATE QUALIFICATIONS

The ideal candidates for this position are highly motivated and dedicated and should possess the below qualifications:

• Bachelor's degree in Marketing, Journalism, Communications or equivalent experience.
• 2 years of experience in content creation or digital marketing.
• Strong writing, editing, and research skills.
• Knowledge of SEO and performance metrics.
• Ability to write for executive and technical audiences.
• Experience with CMS and automation tools preferred.

PENSION & BENEFITS

At MCI, we believe that your hard work deserves recognition and reward.

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI:

• Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance, including general practitioners, chronic medication, basic dental and optical care, and emergency services.
• Career Growth: We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training: Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment: Join a collaborative, team‑oriented culture that values engagement and support.
• Casual Dress Code: Enjoy a relaxed dress policy that lets you work comfortably.

PHYSICAL REQUIREMENT

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty pounds.

CONDITIONS OF EMPLOYMENT

Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results and drug screening.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, treating employees with dignity and respect. We do not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.