Contact Resolution Agents

Newfort Specialised Unity; Pretoria; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A customer service organization in Pretoria is seeking a Contact Resolution Agent to manage inbound and outbound customer calls. This role emphasizes strong communication and problem-solving skills, aiming to ensure high customer satisfaction. The ideal candidate should have a Matric qualification and a good command of the English language. Training will be provided to enhance skills.

Qualifications

• Matric is required for this role.
• Exceptional communication skills and good command of the English language are essential.
• Training and skills development will be provided.

Responsibilities

• Answer inbound customer calls and respond to inquiries.
• Make outbound calls to follow up on orders or provide information.
• Identify and resolve customer issues effectively.
• Provide accurate information about products and services.

Skills

Strong communication skills

Empathy

Problem-solving ability

Education

Matric

Job description

The Contact Resolution Agent is responsible for handling inbound and outbound customer calls, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. The role requires strong communication skills, empathy, problem-solving ability, and adherence to company policies and standards.

Duties & Responsibilities

• Answer inbound customer calls and respond to customer inquiries in a timely and professional manner.
• Make outbound calls as required to follow up on orders, confirm details, or provide information.
• Identify and resolve customer issues by clarifying and understanding the problem, researching solutions, and escalating when necessary.
• Provide accurate information about products, services, pricing, promotions, and policies.

Desired Experience & Qualification

• Matric
• Exceptional communication skills.
• Good command of english language.
• Training and Skills development will be providede