Contact Centre Team Leader

Medi Clinic; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare service provider is seeking a Team Leader for their Contact Centre in South Africa. The role involves leading and managing a team to achieve targets in an omnichannel customer service environment. Candidates should have at least 2 years of experience and an NQF5 Certificate. The position requires excellent communication and administrative skills, with a focus on delivering results.

Qualifications

• 2 years' experience in an omnichannel customer service contact centre environment.
• Proven track record in managing teams effectively.

Responsibilities

• Lead, manage and guide a team to reach required targets.
• Facilitate necessary course of action.

Skills

Excellent verbal and written communication skills

Time Management

Delivering results and meeting customer and team expectations

Analysing

Deciding and initiating action

Excellent administration skills

Presenting and communicating information

MS Office and PC literate

Writing and reporting

Working with people

Education

NQF5 Certificate in Contact Centre/Management/Customer Service

National Diploma (NQF level 6) in Contact Centre/Management/Customer Service

Job description

ER24 Contact Centre 124| Rivonia | South Africa

Closing date: 16/10/2025
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 61356
Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Overview

MAIN PURPOSE OF JOB: To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Responsibilities

• Leading and managing a team
• Personal Effectiveness

Required Education

ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification

DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.

Required Experience

ESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment.

DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment.

Required Job Skills and Knowledge

• Excellent verbal and written communication skills
• Time Management
• Delivering results and meeting customer and team expectations
• Analysing
• Deciding and initiating action
• Excellent administration skills
• Presenting and communicating information
• MS Office and PC literate
• Writing and reporting
• Working with people

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile