Contact Centre Team Leader

ER24; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading emergency services provider in Johannesburg seeks a Contact Centre Team Leader. The role involves leading a team, managing performance, and achieving targets. Candidates must have an NQF5 Certificate in a relevant field and at least 2 years' experience in a customer service contact centre. This position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• An NQF5 Certificate in either Contact Centre / Management / Customer Service qualification is essential.
• A related National Diploma (NQF level 6) in either Contact Centre / Management / Customer Service is desired.
• Minimum 2 years' experience in an omnichannel customer service contact centre environment is essential.
• 3 years' experience in an omnichannel customer service contact centre environment is desired.

Responsibilities

• Lead and manage a team to reach required targets.
• Facilitate necessary course of action to achieve team targets.

Skills

Excellent verbal and written communication skills

Time Management

Delivering results and meeting customer and team expectations

Analysing

Deciding and initiating action

Excellent administration skills

Presenting and communicating information

MS Office and PC literate

Writing and reporting

Working with people

Education

NQF5 Certificate in Contact Centre/Management/Customer Service

National Diploma (NQF level 6) in Contact Centre/Management/Customer Service (desired)

Job description

Job title: Contact Centre Team Leader

Job Location: Gauteng, Johannesburg

Deadline: December 01, 2025

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MAIN PURPOSE OF JOB

To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.

KEY RESPONSIBILITY AREAS

• Leading and managing a team
• Personal Effectiveness

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre / Management / Customer Service qualification
• DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre / Management / Customer Service.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment.
• DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Excellent verbal and written communication skills;
• Time Management
• Delivering results and meeting customer and team expectations
• Analysing
• Deciding and initiating action
• Excellent administration skills;
• Presenting and communicating information
• MS Office and PC literate
• Writing and reporting
• Working with people

Closing date: 16 / 10 / 2025

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