Contact Centre Team Leader

Mediclinic International; Gauteng; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A healthcare organization in Gauteng is looking for a Team Leader for their customer service contact centre. You will lead a team to achieve set targets and improve service delivery. Candidates must have an NQF5 qualification in management and a minimum of 2 years' experience in a similar environment. This role offers a fixed-term contract and operates on-site.

Qualifications

• Minimum 2 years in an omnichannel customer service contact centre environment.
• Preferred 3 years in the same environment.

Responsibilities

• Lead and manage a team to meet targets.
• Facilitate actions to achieve team goals.

Skills

Excellent verbal and written communication skills

Time Management

Delivering results

Analysing

Deciding and initiating action

Presenting and communicating information

MS Office and PC literate

Writing and reporting

Education

An NQF5 Certificate in Contact Centre / Management / Customer Service

A related National Diploma (NQF level 6)

Job description

Closing date: 13 / 11 /

Number of positions: 1

Recruiter name: Silindokuhle Bawuti

Workplace Type: On-site

Contract: Fixed Term

If you are an internal employee on a fixed term contract, please apply using an external candidate profile and not your employee profile.

Main purpose of the job

To lead, manage and guide a team to reach required targets.

To facilitate any necessary course of action to achieve this purpose.

Key responsibility areas

• Leading and managing a team
• Personal Effectiveness

Required education

Essential education: An NQF5 Certificate in either Contact Centre / Management / Customer Service qualification

Desired education: A related National Diploma (NQF level 6) in either Contact Centre / Management / Customer Service.

Required experience

Essential minimum experience: 2 years' experience in an omnichannel customer service contact centre environment.

Desired experience: 3 years' experience in an omnichannel customer service contact centre environment.

Required job skills and knowledge

• Excellent verbal and written communication skills;
• Time Management
• Delivering results and meeting customer and team expectations
• Analysing
• Deciding and initiating action
• Presenting and communicating information
• MS Office and PC literate
• Writing and reporting

Working with people: All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants / employees that meet the minimum requirements.

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