Contact Centre Team Leader

Mediclinic Group; Chatsworth; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading healthcare organization in KwaZulu-Natal seeks a Contact Centre Team Leader to manage a team and achieve targets in a customer service environment. Applicants should have a minimum of 2 years' experience and relevant qualifications. The role is a full-time permanent position requiring excellent communication and leadership skills. Apply now for a chance to join the team.

Qualifications

• 2 years' experience in an omnichannel customer service contact centre environment.
• 3 years' experience in an omnichannel customer service contact centre environment.

Responsibilities

• Leading and managing a team.
• Facilitating necessary actions to achieve targets.

Skills

Excellent verbal and written communication skills

Time Management

Delivering results and meeting customer and team expectations

Analysing

Deciding and initiating action

Excellent administration skills

Presenting and communicating information

MS Office and PC literate

Writing and reporting

Working with people

Education

An NQF5 Certificate in either Contact Centre/ Management/ Customer Service

A related National Diploma (NQF level 6)

Job description

Overview

Contact Centre Team Leader for ER24/Mediclinic Southern Africa. Closing date: 19/09/2025. Number of positions: 1. Workplace Type: On-site. Status: Permanent.

Important Notice: Mediclinic warns that third parties may fraudulently advertise vacancies or request payment. Mediclinic will never ask for payment for an application or offer. All official vacancies are advertised on the Mediclinic career website.

Main purpose of the job

To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key responsibilities

• Leading and managing a team
• Personal effectiveness

Required Education

• ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service
• DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service

Required Experience

• ESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment.
• DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment.

Required Job Skills and Knowledge

• Excellent verbal and written communication skills
• Time Management
• Delivering results and meeting customer and team expectations
• Analysing
• Deciding and initiating action
• Excellent administration skills
• Presenting and communicating information
• MS Office and PC literate
• Writing and reporting
• Working with people

All applicants will be considered, with preference given in accordance with the Employment Equity Plan of Mediclinic Southern Africa and internal applicants who meet minimum requirements.

Internal employee note

Please note: if you are an internal employee on a fixed-term contract, please apply using an external candidate profile and not your employee profile.

How to apply

Apply now. LinkedIn applications are supported where indicated.

Job details

• Job Type: Administration
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