Contact Centre Manager

COREcruitment; Gauteng; On-site; ZAR 500 000 - 600 000; Full time

Job summary

An international company is seeking a Contact Centre Experience Manager to oversee its operations in Johannesburg, South Africa. The ideal candidate will have at least 8-10 years of management experience in contact centre operations, with strong team leadership skills. Responsibilities include tracking productivity and ensuring service levels are met. A salary of R50,000 CTC is offered, negotiable for the right candidate.

Qualifications

• Minimum 8-10 years’ management experience in contact centre operations.
• At least 5 years of experience in contact centre management.
• Willingness to work a flexible schedule.

Responsibilities

• Track, measure, and report overall contact centre productivity.
• Ensure service levels and operational requirements are met.
• Coach and motivate staff to maximize revenue targets.

Skills

Strong understanding of Contact Centre Operations

Team leadership

Coaching and motivating staff

Tools

CRM tools technology

Reservations systems

Job description

Overview

An exciting opportunity as Contact Centre Experience Manager has become available with this international company, overseeing their expanding South African operations based in Johannesburg.

We can consider strong Team Leaders, Supervisors or 2ICs with luxury experience.

Responsibilities

• Tracking, measuring, & reporting of the overall Contact Centre productivity & efficiency.
• Ensure that the global corporate standard service levels, operational & business requirements are met.
• Monitor performance, coach & motivate staff to maximise every selling opportunity to exceed revenue targets in conjunction with market leads in each market.

Requirements

• South African national or valid work permit
• Strong understanding of Contact Centre Operations (minimum 8-10 years’ experience at management level) including but not limited to Reservations systems, CRM tools and technology.
• A minimum of 5 years contact centre management experience.
• Willingness to work a flexible schedule

Salary : R50000 CTC, negotiable for the right candidate