Consumer Key Account Manager

Asus; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology company is seeking a Consumer Key Account Manager in South Africa to oversee retail sales, enhance customer satisfaction, and maximize profitability across various products. The ideal candidate will have over 5 years of experience in consumer retail sales, strong analytical and communication skills, and a passion for customer service. This role offers the opportunity to drive strategic sales efforts and work in a dynamic environment.

Qualifications

• 5+ years of experience in consumer retail sales, preferably in IT or electronics.
• Ability to lead effectively in a fast-paced retail environment.
• Demonstrated success in meeting and exceeding sales goals.

Responsibilities

• Develop and execute sales strategies to meet and exceed targets.
• Ensure consistent delivery of exceptional customer service.
• Prepare and analyze sales reports and performance metrics.

Skills

Strong analytical skills

Excellent communication

Sales negotiation

Customer service

Leadership in retail

Education

Bachelor's degree in business or related field

Tools

Sales analytics software

SCM tools

Job description

As a Consumer Key Account Manager at ASUS, you will lead sales efforts and manage strategic relationships with key retail and consumer accounts across laptops, desktops, smartphones, and accessories.

This role demands a strategic mindset, strong sales and negotiation skills, and deep industry knowledge.

You will collaborate closely with product, marketing, and supply chain teams to drive market success, enhance customer satisfaction, and meet revenue goals.

ASUS is a technology-driven company recognized globally for its innovation and high-quality products.

With one of the world's top R&D teams, ASUS delivers comprehensive 3C (computers, communications, and consumer electronics) solutions.

We invest in our people and technologies to consistently deliver excellence.

Explore your future with ASUS.

Job Summary

The Consumer Key Account Manager is responsible for overseeing retail sales operations in South Africa and SADC countries.

This role is pivotal in driving growth, ensuring superior customer experiences, and maximizing profitability.

The ideal candidate is results-driven, experienced in retail sales management, and passionate about customer service.

Key Responsibilities

Sales Management

Develop and execute sales strategies to meet and exceed targets.

Monitor performance, analyze trends, and identify growth opportunities.

Manage pricing, promotions, and merchandising for optimal impact.

Oversee inventory to maintain ideal stock levels and reduce losses.

Customer Experience

Ensure consistent delivery of exceptional customer service.

Address and resolve customer complaints efficiently.

Collect feedback to enhance customer satisfaction.

Implement loyalty programs and customer engagement initiatives.

Reporting & Analysis

Prepare and analyze sales reports and performance metrics.

Provide regular updates to senior management.

Identify trends and insights to guide strategic decisions.

Key Qualifications & Skills

Bachelor's degree in business, Sales, Marketing, or related field will be advantageous.

5+ years of experience in consumer retail sales, ideally in IT or electronics.

Strong analytical skills for evaluating sales performance, product GP, and consumer behavior.

Demonstrated success in meeting and exceeding sales goals.

Ability to lead effectively in a fast-paced retail environment.

Excellent communication, interpersonal, and negotiation skills.

Familiarity with financial metrics (GP, margins, revenue tracking), SCM tools, forecasting, and retail analytics software.

Personal Attributes

Positive Attitude: Inspires team morale and enhances customer interactions.

Resilience: Capable of overcoming challenges and setbacks.

Integrity: Builds trust through honesty and ethical conduct.

Drive & Motivation: Committed to achieving goals and exceeding expectations.

Empathy: Strengthens relationships and resolves conflicts effectively.

Patience: Essential for managing customer and team interactions.

Professionalism: Represents the company with poise and credibility.

Decisiveness: Makes informed decisions swiftly in dynamic environments.

Accountability: Takes ownership of actions and outcomes.

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