Consumer Care & Lead Engagement Specialist

Coloplast; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading medical device company in South Africa is seeking a dedicated Consumer Care Representative. You will engage with leads, provide comprehensive consumer support, and maintain lasting relationships with community contacts. Ideal applicants will have strong communication skills and a commitment to consumer care. Join an inclusive and innovative team striving to improve lives through intimate healthcare solutions.

Qualifications

• Proven experience in lead management and consumer engagement.
• Exceptional communication skills with a focus on empathy.
• Ability to meet KPIs and maintain consumer satisfaction.

Responsibilities

• Capture and manage leads, ensuring database quality.
• Build relationships and provide care to consumers.
• Handle complaints with compassion and prompt solutions.
• Meet predefined KPIs on quality and engagement.

Skills

Lead engagement

Relationship building

Consumer support skills

Complaint resolution

Job description

A leading medical device company in South Africa is seeking a dedicated Consumer Care Representative. You will engage with leads, provide comprehensive consumer support, and maintain lasting relationships with community contacts. Ideal applicants will have strong communication skills and a commitment to consumer care. Join an inclusive and innovative team striving to improve lives through intimate healthcare solutions.