Consumer Care & Engagement Specialist

Coloplast; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading medical device company in South Africa seeks an individual to engage with consumers and manage leads for their Care Program. Responsibilities include suggesting products, maintaining relationships, handling complaints, and ensuring excellent service quality. The ideal candidate should be proactive and committed to providing superior care and support. This position values inclusivity and encourages all qualified candidates to apply.

Responsibilities

• Engage with and accurately capture all consumer leads.
• Reach out to assigned leads and suggest suitable products.
• Maintain relationships with community contacts for support.
• Pack and dispatch sample parcels as required.
• Stay updated with campaign and product training material.
• Connect with consumers enrolled in the Care Program.
• Assist with product advice and nurse consultations.
• Handle consumer product complaints efficiently.
• Engage in professional communication with customers.

Job description

A leading medical device company in South Africa seeks an individual to engage with consumers and manage leads for their Care Program. Responsibilities include suggesting products, maintaining relationships, handling complaints, and ensuring excellent service quality. The ideal candidate should be proactive and committed to providing superior care and support. This position values inclusivity and encourages all qualified candidates to apply.