Consultant, Vendor Support

Standard Bank Group; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading Africa-focused financial services group is seeking a Vendor Manager to oversee relationships with external vendors, ensuring quality and compliance in card production processes. The ideal candidate will have an Advanced Diploma in Business Commerce and extensive experience in service management and operations, especially within card production. Responsibilities include negotiating contracts, resolving vendor performance issues, and implementing quality assurance measures.

Responsibilities

• Establish and optimise relationships with external vendors.
• Analyse vendor processes to mitigate risks and enhance service levels.
• Negotiate contracts and manage supplier relationships.

Skills

Communication skills

Negotiation skills

Vendor performance resolution

Stakeholder engagement

Contract negotiation

Quality control processes

Cross-functional teamwork

Knowledge of card production

Vendor management

Service level agreement monitoring

Education

Advanced Diploma in Business Commerce

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To establish and optimise relationships with external vendors and third-parties to ensure vendors meet quality standards, deliver on time, and adhere to contractual agreements, thereby contributing to the overall efficiency of the card production and delivery process. To analyse vendor processes and systems ensuring risk exposure is mitigated, customer service levels enhanced, and processing costs reduced.

Qualifications

Type of Qualification: Advanced Diploma

Field of Study: Business Commerce

Experience Required

Service Management, Operations, 5-7 years

• Demonstrated experience in communication and negotiation skills to effectively work with vendors, resolve issues, and ensure clear and productive interactions
• Demonstrated experience in resolving issues related to vendor performance, quality, or compliance
• Experience in engaging with a broad spectrum of stakeholders including senior executives.
• Experience in managing multiple client interfaces and dealing with variable issues.
• Experience with negotiating contracts, managing supplier relationships, and monitoring performance
• Experience with quality control processes and standards, including how to implement and monitor quality assurance measures with vendors
• Experience working with cross-functional teams fostering collaboration and teamwork.
• Familiar with the card production industry, including an understanding of materials, technology, and production processes used in creating credit cards, ID cards, or other types of specialised cards.
• Knowledge of industry standards, regulations, and best practices related to card production.
• Leading engagements with Third-Party Vendors to resolve performance issues would be important.
• Monitoring and measuring service delivery against agreed service level agreements would be critical.
• Proven experience in vendor management or procurement and strategic sourcing, ideally with a focus on card production or similar industries.

Behavioural Competencies

• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People

Technical Competencies

• Client Relationship Management
• Collaboration
• Commercial Acumen
• Continuous Improvement
• Creative Problem Solving