Consultant, Risk Execution

Standard Bank Group; Roodepoort; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution in Roodepoort is seeking a Quality Assurance Specialist to conduct evaluations on call centre staff, ensuring compliance with regulatory standards. The ideal candidate will have 5 years of sales call centre experience and be FAIS compliant. This full-time role is integral in maintaining quality and developing staff capabilities.

Qualifications

• 5 years experience in Sales Call centre experience.
• 2 years experience in Quality Assurance.
• 2 years supervisory experience.

Responsibilities

• Conduct quality assurance evaluations on call centre staff.
• Compile weekly and monthly reports.
• Analyze data to provide trend analysis on call audits.

Skills

Articulating Information

Developing Expertise

Following Procedures

Interacting with People

Interpreting Data

Education

Complete Matric

RE (Regulatory Examination)

NQF Level 5 - Higher Certificates or Advanced National

FAIS Compliant

Tools

Banking Process & Procedures

Compliance

Insurance Principles

Insurance Products & Services

Product and Services Knowledge

Job description

Conduct quality assurance evaluations on all call centre staff. Ensure set standards are maintained and developed. Analyze data and information to provide trend analysis on call audits done. Ensure Risk Regulatory Prudential & Compliance are adhered to at all times. Compile weekly and monthly reports and provide feedback to respective business units.

Qualifications

• Complete Matric
• RE (Regulatory Examination)
• NQF Level 5 - Higher Certificates or Advanced National
• FAIS Compliant

Experience

• 5 years experience in Sales Call centre experience
• Product Knowledge: Commercial Insurance
• General Insurance knowledge (Corporate and Business Insurance)
• 2 years experience in Quality Assurance
• 2 years supervisory experience

Behavioural Competencies

• Articulating Information
• Developing Expertise
• Following Procedures
• Interacting with People
• Interpreting Data

Technical Competencies

• Banking Process & Procedures
• Compliance
• Insurance Principles
• Insurance Products & Services
• Product and Services Knowledge

Remote Work: No

Employment Type: Full-time

Key Skills: Access Control System, B2C, Business Analysis, Data Structures, Affiliate Marketing, Loans

Experience: years

Vacancy: 1