Consultant - Customer Service

Sutherland; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global customer service provider in Johannesburg is seeking Customer Service Consultants to offer exceptional support by answering inbound calls, responding to product inquiries, and processing payments. Ideal candidates will have a high school diploma or GED, strong communication skills, and preferred prior customer service experience. This is an opportunity to work in a dynamic environment with an emphasis on professional growth.

Qualifications

• Demonstrated ability to perform at a high level to support high volume inbound calls.
• Prior customer service experience preferred.

Responsibilities

• Answer inbound calls to provide exceptional customer service.
• Respond to inquiries about products and services.
• Processing payments or performing general account maintenance.

Skills

Excellent verbal and written communication skills

Multi-tasking skills

Basic PC keyboarding skills

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

CRM applications

Job description

Overview

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.