Consultant, Cash (Level 1)

Standard Bank Group; Oudtshoorn; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A major financial services group in Oudtshoorn is looking for individuals to manage cash-related matters and support customers effectively. Candidates should have a National Certificate in Banking and a solid understanding of banking operations. This role requires at least 1-2 years of relevant branch banking experience and strong customer service skills.

Qualifications

• Minimum of 1-2 years of relevant experience required.
• In-depth knowledge of teller operations and frontline support.
• Proficient in managing cash transactions and ATM operations.

Responsibilities

• Attend to cash-related matters for walk-in customers.
• Assess client demand accurately and respond accordingly.

Skills

Branch banking experience

Cash handling

Customer service

Understanding of bank policies

Decision making

Education

National Certificate in Banking (NQF5)

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

• National Certificate in Banking (NQF5 FAIS recognised qualification)

Required Experience:

• A minimum of 1-2 years of relevant experience is imperative.
• Candidates must demonstrate extensive and comprehensive branch banking experience. It is essential that applicants possess a thorough understanding of the bank's established policies and procedures, particularly in relation to teller operations and frontline support. Proficiency in managing bulk cash transactions and ATM operations is non-negotiable. A robust grasp of legal aspects pertaining to cash handling is mandatory. Furthermore, candidates are required to exhibit an in-depth knowledge of the functions performed by various departments within the branch structure.

Behavioural Competencies:

• Adopting Practical Approaches and Following Procedures
• Articulating Information and Understanding People
• Examining Information and Providing Insights
• Exploring Possibilities and Generating Ideas
• Making Decisions and Managing Tasks
• Producing Output and Upholding Standards

Technical Competencies:

• Application and Submission Verification (Business Banking)
• Banking Processes and Procedures
• Customer Acceptance and Review (Retail Banking)
• Customer Understanding (Retail Banking)
• Processing
• Product Knowledge (Retail Banking)

We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace.