Condition Monitoring Analyst

Caterpillar Inc.; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global machinery manufacturer is seeking a Customer Support Specialist in South Africa, Pretoria. This role involves providing first-line support and problem resolution for customers, addressing inquiries and ensuring documentation. Qualifications include a Diesel Mechanic background and strong communication skills. The position is onsite five days a week in Kempton Park, with a competitive salary and growth opportunities.

Benefits

Competitive salary package

Work-life balance

Growth opportunities

Qualifications

• Understanding of customer service and support protocols.
• Ability to analyze technical data for problem resolution.
• Proficient in documenting customer interactions.

Responsibilities

• Provide first line support and problem resolution.
• Document customer communication clearly.
• Analyze technical data for necessary actions.

Skills

Fitter / Diesel Mechanic qualification

Customer Focus

Data Gathering & Analysis

Service Excellence

Consulting

Decision Making And Critical Thinking

Effective Communication

Problem Solving

Relationship Management

Job description

Career Area

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

Provides first line of support, coordination of services, problem resolution and / or recommendations on selected products and services. Remote support for mining operations.

About The Role / What You Will Do

Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented. Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate. Identifying issues and determining appropriate course of action for effective resolution. Processing results from analysis of technical data. Understand prime product or component health or status, if action is needed, and required next steps.

What You Have - Skills And Experiences

• Fitter / Diesel Fitter / Diesel Mechanic qualification or training
• Customer Focus – Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis – Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence – Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting – Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making And Critical Thinking – Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communication – Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management – Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

What We Offer

From day one, you're set up to thrive at Caterpillar : helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it's important to do work that matters.

Additional Information

Onsite, five days a week in Kempton Park, Johannesburg. Relocation will not be supported. Caterpillar is an Equal Opportunity Employer and considers applicants for all positions.

Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality.

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit Caterpillar takes data privacy seriously and is committed to compliance with The Protection Of Personal Information Act in South Africa.

Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable.

For more information on Caterpillar's privacy practices, please visit our Global Data Privacy Statement. NB : The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. Posting Dates October 1, October 8.

• Caterpillar is an Equal Opportunity Employer.
• Qualified applicants of any age are encouraged to apply.

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