Concierge (Fixed Term Contract )

Tsebo Solutions; Johannesburg; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A leading service solutions provider in Johannesburg seeks a dedicated individual for operational delivery roles. Responsibilities include ensuring compliance with health standards, reviewing visitor arrangements, and managing customer queries. The ideal candidate should have a strong customer service focus and relevant skills in IVR and ITIL. Employment type is gig based.

Responsibilities

• Review visitors and pre-booked client arrivals for the day.
• Ensure compliance with health and quality standards.
• Assist with confirming travel arrangements.
• Report client complaints to the Helpdesk.

Skills

IVR

SOAP

Avaya

Solaris

Cost Accounting Standards

Database Design

Hibernate

ITIL

Weblogic

Express.js

Contracts

ASP

Job description

Duties & Responsibilities

Operational Delivery

• Review visitors and pre booked client arrivals for the day
• Ensure special arrivals and meeting room requirements are met
• Welcome and brief clients and visitors about amenities areas and venues
• Assist with confirming travel arrangements taking messages restaurant reservations etc
• Assist with meeting room technical requirements
• Report client complaints to the Helpdesk and assist to timeously resolve.
• Refer escalated complaints to the manager
• Report any building maintenance to the Helpdesk daily.
• Ensure compliance with health and quality standards
• Ensure all meeting rooms are set up as required by the client.
• Do daily inspection to ensure that all chairs are in place meeting room is clean and cables are tidy.
• Test AC and VC equipment prior to use.
• Ensure water bottles are refreshed regularly throughout the day and that clean glasses are available at all times.
• Ensure that all white boards are cleaned white board markers are working well and that an eraser is available.
• Start and end meetings on Condeco Panels when required.
• Ensure that rooms are cleared and tidied after each meeting.
• Ensure that tables are cleared and chairs are aligned after each meeting.
• Report over flowing dustbins and cleaning issues to the cleaning team on duty in your area.
• Report and hand in any lost property found in meeting rooms to security.
• Ensure that all bookings for your floor is noted and planned at least 48 hours prior to the meeting.

Customer Focus

• Work with teams to develop and maintain a customer-focused attitude toward activities concentrating on those that most strongly contribute toward improving customer lifetime value.
• Interact with client to provide and process information in response to inquiries concerns and requests about products and services.
• Keep up to date with business developments and strategic objectives within the environment.
• Recommend general changes and with regard to compliance within the workplace management framework when required.
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
• Attend to and resolve all customer queries timeously or elevate when necessary.
• Follow up and follow through on all escalated queries timeously.
• Manage conflict.

Reporting

• Update and maintain all checklists iro meeting rooms.

Code of Conduct

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks which are not specifically covered in the job description are undertaken.
• Take responsibility for ones own performance.
• Promote TFSs & Clients image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFSs Safety Health Environmental and Quality (SHEQ) Management Systems Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.

Key Skills

IVR,SOAP,Avaya,Solaris,Cost Accounting Standards,Database Design,Hibernate,ITIL,Weblogic,Express.js,Contracts,ASP

Employment Type

Gig

Experience

years

Vacancy

1