Concierge

Crew Life at Sea; Vrystaat; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious cruise line in South Africa is seeking a guest relations professional to enhance the onboard experience for guests. Your role includes providing personalized service, managing reservations, and addressing guest inquiries. The ideal candidate has robust customer service experience, excellent communication skills, and is able to work flexible hours. Join our team to create memorable experiences at sea.

Qualifications

• Previous experience in a customer service role, preferably in luxury or hospitality.
• Strong organizational and time-management skills.
• Fluent in English; additional languages are a plus.

Responsibilities

• Greet and welcome guests upon arrival.
• Act as a point of contact for guests and address inquiries.
• Assist with booking reservations for dining and entertainment.

Skills

Customer service skills

Communication skills

Organizational skills

Interpersonal skills

Tools

Microsoft Office

Reservation systems

Job description

Overview

Greet and welcome guests upon arrival, providing a warm and friendly introduction to the ship and its amenities. Act as a point of contact for guests, addressing inquiries or concerns and providing prompt and efficient solutions onboard the cruise ship. Offer personalized recommendations and assistance with booking reservations for dining, entertainment, and shore excursions. Coordinate and facilitate special requests and arrangements for guests, such as celebrations or special occasions. Maintain knowledge of the ship's services, facilities, and activities to provide accurate and up-to-date information to guests. Monitor and maintain the cleanliness and organization of guest areas, including the concierge desk and lounge. Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences. Handle guest feedback and complaints in a professional and timely manner, escalating issues to the appropriate departments if necessary. Keep track of guest preferences and maintain guest profiles to ensure personalized service and anticipate their needs for future visits. Assist with administrative tasks, such as managing guest requests and reservations, and maintaining inventory of concierge supplies.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and friendly introduction to the ship and its amenities
• Act as a point of contact for guests, addressing inquiries or concerns and providing prompt and efficient solutions onboard the cruise ship
• Offer personalized recommendations and assistance with booking reservations for dining, entertainment, and shore excursions
• Coordinate and facilitate special requests and arrangements for guests, such as celebrations or special occasions
• Maintain thorough knowledge of the ship's services, facilities, and activities to provide accurate and up-to-date information to guests
• Monitor and maintain the cleanliness and organization of guest areas, including the concierge desk and lounge
• Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences
• Handle guest feedback and complaints in a professional and timely manner, escalating issues to the appropriate departments if necessary
• Keep track of guest preferences and maintain guest profiles to ensure personalized service and anticipate their needs for future visits
• Assist with administrative tasks, such as managing guest requests and reservations, and maintaining inventory of concierge supplies

Requirements

• Previous experience in a customer service role, preferably in a luxury or hospitality setting
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor
• Strong organizational and time-management skills, with the ability to multitask and prioritize in a fast-paced environment
• Knowledge of cruise ship operations and destinations is an asset
• Proficient in Microsoft Office and reservation systems
• Fluent in English, both written and verbal. Knowledge of additional languages is a plus
• Must be able to work flexible hours, including evenings, weekends, and holidays