Compliance Supervisor

Sunglass Hut; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading eyewear retailer is seeking a Compliance Supervisor in South Africa, Wes-Kaap. The role involves managing compliance operations, overseeing inventory management, and supporting daily store functions. Candidates should have a matric certificate and at least one year of administration experience. Strong attention to detail and teamwork skills are essential. This position offers a dynamic work environment aimed at achieving operational excellence.

Qualifications

• At least 1-year administration experience required.
• 2+ years’ retail experience is preferable.

Responsibilities

• Manage day-to-day store compliance operations.
• Conduct thorough checks on high-risk activities.
• Organize and manage back-office documents.
• Assist management with AP Compliance Audits.

Skills

Attention to detail

Teamwork

Communication

Planning and organizing

Adaptability and flexibility

Education

Matric certificate

Job description

The Compliance Supervisor will work closely with Store Management to provide essential support and assistance with operational aspects of the day-to-day running of the store and the V&A building. The incumbent will have a holistic approach to the overall compliance of the Company Policies & Procedures. Working diligently to complete duties by organizing, filing and managing all back-office related documents. Conducting thorough checks on all aspects relating to High-Risk activities. Having a holistic approach to Inventory Management to minimize in store Shrink & Waste. Ultimately striving to achieve retail operational excellence.

MAJOR ACCOUNTABILITIES

1. STOCK MANAGEMENT

• Conducting morning counts, comparing MIM vs SOH.
• Investigating variances with Management and providing feedback.
• Indicating variances and reason for discrepancy on count sheets.
• Conducting brand duties when required or requested by Management.
• Ensuring neat & organized back-up drawers to minimize in-store damages.
• Investigating thefts and providing feedback to leadership.

2. SHIMPENT MANAGEMENT

• Tracking of shipments daily & weekly on MIM/RFeyed.
• Receiving of Shipments (Counting stock, tagging UPC’s and bagging frames).
• Confirming of shipments on MIM immediately after receipt.
• Follow up with Logistic Department should a PO not be received within 14 days of Posting Date.
• Complying with the shipment management policy (i.e short deliveries and missing shipments)
• Printing weekly & monthly shipment logs.
• Indicating all PO’s received on count sheets.
• Completing MIM counts for the region and submitting to the OPS team weekly.

3. IBT

• Check IBT paperwork.
• Complying with IBT protocols set out by the Risk and Compliance manager.
• Conducting & checking of Bulk IBT’s (in & out).
• Filing of all IBT related documents (waybills etc).
• Ensuring that IBT’s received are confirmed on MIM immediately after receipt.
• Enforcing detailed checking of IBT’s in and out.
• Ensuring no IBT’s are processed during the IBT Freeze Period.
• Follow-up on Incoming IBT’s that are overdue.

4. PI (PHYSICAL INVENTORY)

• Assist management in PI preparation (pre-count, zone tags and floor plans).
• Ensuring the team abides to all PI Cut-off Dates.
• Conducting of Physical Inventory (PI) monthly with management.
• Filing of all documents relating to Physical Inventory.
• Communicating PI Results with the team and driving team to achieve better results.
• Meeting the company’s benchmark for shrink and waste as well as PI results.
• PI investigating.
• Cycle counting for RFeyed.
• Becoming an expert and go to person for RFeyed within the region.

5. BREAKAGE PROTECTION GUARANTEE

• Enforcing BPG Policies & Procedures.
• Ensuring all BPG transactions are processed within 12 months of original purchase (Any deviations to be approved by leadership).
• BPG original purchase receipt corresponds with BPG transaction and all receipts on record.
• Ensuring correct discounts are applied on replacement pairs.

6. CASH MANAGEMENT

• Daily Banking and Following Forex Procedure.
• Reconciling Cash banking to Daily Sales Total Report/ Total Tenders Report.
• Completing daily cash-ups.
• Uploading all necessary cash up documents onto the Teams portal and ensuring the cash control sheet is up to date.
• Resolving all outstanding and cash queries within 48 hours.
• Spot checks on the float and inspects the float count sheet for accuracy.
• Enforcing fraud detection procedures.
• Investigate cash variances with Management.

7. ADMIN & BACK-OFFICE MANAGEMENT

• Filing and maintenance of all paperwork relating to Daily Sales.
• Reconcile Debit & Credit card transactions to Daily Sales Total Report/Tender Report.
• Ensuring all transactions & receipts are on record.

8. MANUAL SALES

• Complying with the manual book policy.

9. HIGH RISK

• Printing of high-risk report daily.
• Detail checking of high-risk report with Management.
• Reporting on any discounts given to Management for investigation and ensuring these are valid and authorized.
• Reporting on all price overrides.
• Ensuring all supporting documents are attached to high-risk reports (e.g Discounts, Promotions, Price Overrides, Staff Purchase, Birthday vouchers, Refunds, Friends & Family etc).

10. REFUND

• Sending refund documentation to the relevant department (Writing # Ref Number on refund form for easy follow-up)
• Filing of refund documentation with High-Risk Reports
• Ensuring that refund forms are completed in full with no missing information.
• Follow-up on outstanding refunds in a timely manner
• Checking that refunds are processed against the same tender as original purchase.

11. TEAM COMMUNICATION & DAILY CHECKS

• Enforcing the daily search procedure is adhered to.
• Enforcing iPad control sheet procedure.
• Ensuring all Curators wear their name badges at all time.

12. GIFT CARD/WI CODE CONTROL

• Tracking and management of gift card control sheets.
• Ensuring all gift cards are present.
• Reconciling Gift Cards/Wi codes against VeriFone settlements.
• Ordering of Gift Cards.

13. INCIDENT REPORTS

• Submitting Incident Reports for Brand Ambassadors.
• Track & follow up on the removal of all Incident Reports.

14. DAMAGES

• Identifying & isolating damaged frames.
• Loading Damages on MIM for managements reviewing (Management to sign & write off)
• Complying with the damages policy and procedure as set out by the National Risk and Compliance Manager.

15. COMPLIANCE AUDIT (AP Audits)

• Assist Management with conducting AP Compliance Audits
• Completing SVTs in the region.

16. SMARTLY

• Managing SMARTLY Deadlines with teams and ensuring no overdue task.

AD-HOC ACTIVITIES

Assisting with BRP Clearance event, Recalls in the region, Conducting external PI’s (Zando), Conducting AP audits within the region, Compliance training in the region and SVT’s.

FORMAL QUALIFICATION/CERTIFICATION AND EXPERIENCE REQUIRED

• Essential: Matric certificate
• Essential: Must have at least 1-year administration experience
• 2+ years’ retail experience is preferable

CHARACTERISTICS REQUIRED

• Results orientated and attention to detail
• Teamwork/building relationships
• Initiative
• Communication
• Planning and organising
• Adaptability and flexibility
• Optimism and resilience
• Process orientation