Compliance Supervisor

Sunglass Hut; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading eyewear retailer is seeking a Compliance Supervisor in Cape Town to oversee compliance with company policies and assist with inventory management. The ideal candidate will have a strong attention to detail, effective communication skills, and the ability to work collaboratively with the store management team. Responsibilities include conducting checks on High-Risk activities and managing operational aspects of the store.

Qualifications

• Strong attention to detail and accuracy in compliance tasks.
• Ability to work collaboratively with store management.
• Excellent communication skills for reporting and training.

Responsibilities

• Support operational aspects of store management.
• Conduct thorough checks on High-Risk activities.
• Manage inventory effectively to minimize waste.

Skills

Attention to detail

Teamwork

Communication

Planning and organizing

Adaptability

Process orientation

Job description

The Compliance Supervisor will work closely with Store Management to provide essential support and assistance with operational aspects of the day-to-day running of the store and the V&A building.

The incumbent will have a holistic approach to the overall compliance of the Company Policies & Procedures.

Working diligently to complete duties by organizing, filing and managing all back-office related documents.

Conducting thorough checks on all aspects relating to High-Risk activities.

Having a holistic approach to Inventory Management to minimize in store Shrink & Waste.

Ultimately striving to achieve retail operational excellence.MAJOR ACCOUNTABILITIES : 1.STOCK MANAGEMENT

• Conducting morning counts, comparing MIM vs SO.
• Investigating variances with Management and providing feedback.
• Indicating variances and reason for discrepancy on count sheets.
• Conducting brand duties when required or requested by Management.
• Ensuring neat & organized back-up drawers to minimize in-store damages.
• Investigating thefts and providing feedback to leadership.
• Tracking of shipments daily & weekly on MIM / RFeyed.
• Receiving of Shipments (Counting stock, tagging UPC's and bagging frames).
• Confirming of shipments on MIM immediately after receipt.
• Follow up with Logistic Department should a PO not be received within 14 days of Posting Date.
• Complying with the shipment management policy (i short deliveries and missing shipments)
• Printing weekly & monthly shipment logs.
• Indicating all PO's received on count sheets.
• Completing MIM counts for the region and submitting to the OPS team weekly.
• Check IBT paperwork.
• Complying with IBT protocols set out by the Risk and Compliance manager.
• Conducting & checking of Bulk IBT's (in & out).
• Filing of all IBT related documents (waybills etc).
• Ensuring that IBT's received are confirmed on MIM immediately after receipt.
• Enforcing detailed checking of IBT's in and out.
• Ensuring no IBT's are processed during the IBT Freeze Period.
• Follow-up on Incoming IBT's that are overdue.
• Assist management in PI preparation (pre-count, zone tags and floor plans).
• Ensuring the team abides to all PI Cut-off Dates.
• Conducting of Physical Inventory (PI) monthly with management.
• Filing of all documents relating to Physical Inventory.
• Communicating PI Results with the team and driving team to achieve better results.
• Meeting the company's benchmark for shrink and waste as well as PI results.
• PI investigating.
• Cycle counting for RFeyed.
• Becoming an expert and go to person for RFeyed within the region.
• Enforcing BPG Policies & Procedures.
• Ensuring all BPG transactions are processed within 12 months of original purchase (Any deviations to be approved by leadership).
• BPG original purchase receipt corresponds with BPG transaction and all receipts on record.
• Ensuring correct discounts are applied on replacement pairs.
• Daily Banking and Following Forex Procedure.
• Reconciling Cash banking to Daily Sales Total Report / Total Tenders Report.
• Completing daily cash-ups.
• Uploading all necessary cash up documents onto the Teams portal and ensuring the cash control sheet is up to date.
• Resolving all outstanding and cash queries within 48 hours.
• Spot checks on the float and inspects the float count sheet for accuracy.
• Enforcing fraud detection procedures.
• Investigate cash variances with Management.
• Filing and maintenance of all paperwork relating to Daily Sales.
• Reconcile Debit & Credit card transactions to Daily Sales Total Report / Tender Report.
• Ensuring all transactions & receipts are on record.
• Complying with the manual book policy.
• Printing of high-risk report daily.
• Detail checking of high-risk report with Management.
• Reporting on any discounts given to Management for investigation and ensuring these are valid and authorized.
• Reporting on all price overrides.
• Ensuring all supporting documents are attached to high-risk reports (e.g Discounts, Promotions, Price Overrides, Staff Purchase, Birthday vouchers, Refunds, Friends & Family etc).
• Sending refund documentation to the relevant department (Writing # Ref Number on refund form for easy follow-up)
• Filing of refund documentation with High-Risk Reports
• Ensuring that refund forms are completed in full with no missing information.
• Follow-up on outstanding refunds in a timely manner
• Checking that refunds are processed against the same tender as original purchase.
• Enforcing the daily search procedure is adhered to.
• Enforcing iPad control sheet procedure.
• Ensuring all Curators wear their name badges at all time.
• Tracking and management of gift card control sheets.
• Ensuring all gift cards are present.
• Reconciling Gift Cards / Wi codes against VeriFone settlements.
• Ordering of Gift Cards.
• Submitting Incident Reports for Brand Ambassadors.
• Track & follow up on the removal of all Incident Reports.
• Identifying & isolating damaged frames.
• Loading Damages on MIM for managements reviewing (Management sign & write off)
• Complying with the damages policy and procedure as set out by the National Risk and Compliance Manager.
• Assist Management with conducting AP Compliance Audits
• Completing SVTs in the region.
• Managing SMARTLY Deadlines with teams and ensuring no overdue task.
• Assisting with BRP Clearance event, Recalls in the region, Conducting external PI's (Zando), Conducting AP audits within the region, Compliance training in the region and SVT's.
• Results orientated and attention to detail?
• Teamwork / building relationships?
• Initiative?
• Communication?
• Planning and organising?
• Adaptability and flexibility?
• Optimism and resilience?
• Process orientation