Compliance Specialist-2

Firstrand Namibia Limited; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services company located in Johannesburg is seeking a Compliance Officer to oversee regulatory compliance and risk management. The ideal candidate will hold a Bachelor's degree and have relevant experience in compliance or risk management. Responsibilities include advising on compliance matters, mitigating risks, and fostering stakeholder relationships. This role is critical in ensuring adherence to regulatory standards and enhancing operational efficiencies.

Qualifications

• Relevant experience in compliance, risk management or regulatory fields.

Responsibilities

• Provide robust regulatory compliance advice, guidance, and support.
• Identify, control, and mitigate potential risks.
• Engage in cross-functional relationships.
• Deliver customer experience excellence aligned to organizational values.

Skills

Regulatory compliance

Risk management

Stakeholder management

Analytical skills

Education

Bachelor's degree in law, finance, business administration, or a related field

Job description

Job Overview

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities

• Provide robust regulatory compliance advice, guidance, and support by monitoring processes and related controls in accordance with compliance methodology and minimum standards.
• Deliver against operational and cost targets, prioritise resource allocation, monitor costs, allocate and approve expenditure, and review cost reports.
• Identify, control, and mitigate potential risks that may lead to increased costs.
• Build relationships that allow managing expectations, sharing knowledge, and gaining buy‑in.
• Engage in cross‑functional relationships to obtain and provide work support.
• Deliver customer experience excellence aligned to organisational values and service standards.
• Collect and interrogate information and feedback to fully understand customer needs, provide solutions, and keep customers informed of products and services.
• Provide accurate business intelligence, analyse trends, and improve decision making.
• Provide regular reports on service delivery against SLAs and customer targets.
• Gather information to review work progress and support reporting and decision making.
• Implement, monitor and control business processes according to quality standards, policy, compliance and governance requirements.
• Ensure development, alignment, mapping and implementation of end‑to‑end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Ensure compliance with statutory, legislative, policy and governance requirements.
• Maintain knowledge of relevant legislative amendments, industry best practices and internal compliance procedures.
• Develop understanding of risks and risk management approaches.
• Implement and provide input into governance and compliance procedures and identify risks.
• Educate others and suggest improvements.
• Participate in specialist risk forums and advise business on best practice for regulatory compliance.
• Advise on and support stakeholders in the execution of practices relevant to legislation, frameworks, processes, and tools.
• Provide expert input to committees on compliance matters.
• Advise on regulation changes and potential impact on the business.
• Develop and implement compliance related campaigns.
• Utilise root cause analysis to understand issues, monitor reviews, conduct trend analysis, and determine impact across portfolios.
• Support Group to ensure regulatory compliance standards are met and risks are mitigated.
• Provide regulatory support and expertise in risk and control assessments.
• Support business in applicability of regulation to mitigate risk.
• Ensure compliance risk is adequately identified and guide business in addressing it.
• Provide input into business area tactical strategy.
• Develop and implement an area operational plan aligned to business objectives.
• Define governance frameworks and ensure good governance practice.
• Monitor business committees’ adherence to governance requirements.
• Guide business to ensure policies contain correct content addressing legislative requirements.
• Influence enhancement of business processes and methodologies.
• Prevent compliance breaches and reputational risk.
• Strengthen awareness of compliance status.
• Promote cross‑cluster engagement to improve efficiencies.
• Engage stakeholders on compliance risk and control assessment findings.
• Enable management to make informed decisions and prevent breaches.
• Ensure stakeholder relationships are effectively managed.
• Obtain buy‑in for new or enhanced processes that improve stakeholder business functioning.
• Identify regulatory universe applicable for each business unit.
• Participate and contribute to a development culture of sharing information about successes, issues, trends and ideas.
• Build and sustain collaborative working relationships with peers and stakeholders.
• Promote teamwork and inclusivity, respecting diversity.
• Collaborate with team members to achieve success.
• Share knowledge beneficial to team management and review progress against development plan.

Qualifications

• Bachelor's degree in law, finance, business administration, or a related field.
• Relevant experience in compliance, risk management or regulatory fields.