Compliance Specialist

Old Mutual Limited; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Old Mutual Limited invites applications for a role focused on documentation processing, compliance advice, and operational delivery within a financial services context. You will serve as an SME for administration processes, contribute to SOP improvements, and coach staff on best practices.

You will also handle complex compliance matters, work collaboratively across teams, and maintain high quality standards in all outputs. A related degree and 1–3 years' experience are preferred.

Qualifications

• Matric with underlying law coursework; law degree or paralegal certificate advantageous
• Mercantile/company law coursework or degree/diploma included (advantageous)
• Minimum of 1–3 years working experience in Financial Services; analytical skills and attention to detail; excellent verbal and written communication; strong delivery focus; ability to interpret legal documents

Responsibilities

• Documentation Processing: expert consultant on administration/product/process; may test system enhancements and improve SOPs; coaches staff; acts as project expert
• Operational Delivery: manages daily client service/administration delivery within service levels; technical decision making within a function; liaises with customers/advisors on complex compliance matters
• Personal Effectiveness: upholds company values; accountable for self time/tasks/output for 1 day to 3 months; broadens individual skills
• Quality Assurance: adheres to quality standards; performs quality checks; may conduct peer reviews on others' work
• Education: NQF Level 7 degree or equivalent

Skills

Compliance Software

Computer Literacy

Customs Compliance

Data Compilation

Engineering Standards

Evaluating Information

Learning and Development

Legal Practices

Management Reporting

Oral Communications

Professional Presentation

Regulatory Compliance Management

Education

NQF Level 7 - Degree or higher

Job description

Key Responsibilities

• Documentation Processing: Functions as a subject matter expert in the field of administration/product/process. Often acts as a consultant with regards to decision-making of operational and/or tactical importance. Often acts as a point of escalation for matters with high level of complexity. Could be accountable for maintaining and improvement of Standard Operating Procedures. Recommends system and process enhancements. Could be accountable for testing enhancements to systems. Coaches specialist staff. Could act as an expert on major projects.
• Operational Delivery: Manages daily operational (client service and or administrative) delivery within specific functional area and service levels. Accountable for technical decision making within a specific functional area. Could take accountability for the implementation of a strand of an operational project. Liaises with customers and advisors on complex compliance matters, both telephonically and via email. Work across teams where resources are required.
• Personal Effectiveness: Accepts and lives the company values. Accountable for service delivery through own efforts. Collaborates effectively with others to achieve personal results. Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months. Makes increased contributions by broadening individual skills.
• Quality Assurance: Adheres to service and quality standards. Performs quality checks on own work. Could be accountable for peer review/quality checks on the work of others.

Qualifications and Experience required

Matric. Undergraduate degree with some coursework in law; law degree or paralegal certificate. Completed or partly studied towards a degree or Diploma that included mercantile/company law (advantageous). Minimum of 1-3 years working experience in Financial Services. Analytical skills and attention to detail. Excellent communication (verbal & written) interactive skills. Strong delivery focus. Ability and desire to understand and apply company documentation, involving extensive reading and interpretation of legal documents. Ability to work in a team and independently.

Skills

Compliance Software, Computer Literacy, Customs Compliance, Data Compilation, Engineering Standards, Evaluating Information, Learning and Development (L&D), Legal Practices, Management Reporting, Oral Communications, Professional Presentation, Regulatory Compliance Management Competencies

Action Oriented

• Communicates Effectively
• Decision Quality
• Ensures Accountability
• Instills Trust
• Manages Complexity
• Optimizes Work Processes
• Organizational Savvy

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

15 September 2026 , 23:59

Old Mutual Story

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

Appointment Details

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.