Compliance Coordinator

Payprop; Stellenbosch; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic tech firm based in Stellenbosch is seeking a Compliance Co‑ordinator to support onboarding and compliance processes. The ideal candidate should have strong communication skills, with a keen eye for detail. Responsibilities include reviewing documentation, managing client interactions, and ensuring regulatory compliance. The role offers a competitive salary, flexible working options, and generous leave policy.

Benefits

20 days of annual leave

1 paid day off for your birthday

2 paid volunteer days

Optional 5% retirement contribution

Qualifications

• Experience in compliance or regulated industries is advantageous but not essential.
• High attention to detail and accuracy in documentation is a must.

Responsibilities

• Review documents and coordinate identity verification.
• Handle incoming payment calls from clients.
• Create HubSpot tickets for new deals.

Skills

Strong communication skills

Attention to detail

Ability to handle sensitive information

Experience in compliance or administration

Knowledge of HubSpot, Passfort, Asana

Tools

Dealhub

HubSpot

Passfort

Asana

Onfido

Job description

PayProp & Reapit – Who are we?

PayProp, a Reapit company, offers a tech platform for letting agents that lets them automate every part of the rental transaction.

PayProp is easier to use and more powerful than solutions by banks and traditional software vendors. We’re a seasoned team of professionals with expertise in property, banking, finance, risk management and technology, as well as building and managing highly secure cloud‑based Web applications. Worldwide, Reapit technology is used by over 78 agents in more than 15 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

What you’ll be doing

As a Compliance Co‑ordinator, you will play a key role in assisting our Compliance and Sales teams to ensure smooth onboarding of new clients and adherence to regulatory requirements.

You’ll be responsible for reviewing documentation, coordinating due diligence processes, and keeping customers informed about their progress.

Key responsibilities:

• Review documents and Onfido identity verification results collected through Passfort and update the sales manager on progress.
• Handle incoming payment calls from clients.
• Raise HubSpot tickets to progress new deals to Compliance for the due diligence process.
• Chase and verify proof of CMP (Client Money Protection) and redress scheme membership for customers who sign without this in place.
• Follow up with clients managing fewer than 20 properties to collect required data.
• Create and issue PayProp bank letters when needed.
• Keep customers informed about their position in the PayProp onboarding journey.
• Assist with KYC reviews and detail changes for existing customers in the UK and South Africa.

Who we’re looking for

We prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success.

Skills and experience required:

• A team player with strong communication skills who can also work independently.
• High attention to detail and accuracy in documentation.
• Ability to handle sensitive and confidential information with discretion.
• Prior experience in compliance, administration, or a regulated industry is advantageous but not essential.
• Working knowledge of Dealhub, HubSpot, Passfort, Asana and Onfido is an advantage but not mandatory – training will be provided.

What your impact and success looks like

As a Compliance Co‑ordinator, we expect your success and impact in the early stages of your career with us to look something like this:

1. Within 1 month: Complete onboarding training and gain a foundational understanding of our compliance processes, tools (DealHub, HubSpot, Passfort, Onfido, Asana), and the PayProp onboarding journey. Begin communicating with customers under supervision to provide timely updates.

2. Within 3 months: Confidently raise HubSpot tickets, review basic KYC documents, and elevate issues appropriately. Proactively chase missing CMP/redress proof and required data from small portfolio clients. Confidently handle client payment calls (if confirmed as part of your duties) and issue PayProp bank letters without assistance.

3. Within 6 months: Build strong working relationships with the Compliance and Sales Teams. Identify potential process improvements and share feedback with the team. Set up Asana tasks for the compliance team to review client detail changes and complete KYC checks, then create a follow‑up task to action approved updates on the PayProp platform.

What’s in it for you?

You can expect a highly competitive salary and some great benefits include:

• 20 days of annual leave
• 1 paid day off to celebrate your birthday
• 2 paid volunteer days
• Optional 5% company contribution towards a retirement annuity

Don’t tick all the boxes?

Benefits

We operate a Flexible Working Policy, and we would like for you to work from our Stellenbosch office, 2 days a week. We’re offering the chance to really make a difference here at PayProp and the opportunity for personal growth is very real.

Equal Employment Opportunity statement

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We care about our industry and want it to become a more inclusive and diverse place to work.

We welcome new ideas, thinking and approaches, while listening to all our employees.