Complaints Support Specialist — Customer Care & Compliance

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer support firm in KwaZulu-Natal is seeking Complaints Support Specialists to handle customer complaints and provide excellent service via phone and email. The role requires strong communication skills and familiarity with complaint handling processes. Candidates should have a National Senior Certificate and 1-2 years of experience in the insurance sector. This position offers opportunities for professional growth within a supportive environment.

Qualifications

• Proven experience in the insurance space/FSP Campaign (International Campaigns) 1-2 years.
• Clear Credit and Criminal record.
• Exceptional ability to use Microsoft Office packages including Word, Excel & PowerPoint.

Responsibilities

• Handle inbound and outbound calls answering queries about motor finance products.
• Support complaint investigations by managing correspondence, records, and reporting.
• Ensure compliance with FCA regulations and company standards.
• Communicate professionally with customers and internal teams.
• Assist with identifying trends and root causes.

Skills

Communication Skills

Regulatory Awareness

Customer Focus

Administrative Competence

Analytical Ability

Education

National Senior Certificate (Grade 12)/Matric with Maths & English

Tools

Microsoft Office

Job description

A leading customer support firm in KwaZulu-Natal is seeking Complaints Support Specialists to handle customer complaints and provide excellent service via phone and email. The role requires strong communication skills and familiarity with complaint handling processes. Candidates should have a National Senior Certificate and 1-2 years of experience in the insurance sector. This position offers opportunities for professional growth within a supportive environment.